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14 years of accumulated documentation — since 2012
Add-ons, payments, seating charts, check-in, custom forms — all in one index
Live links straight to tickera.com/tickera-documentation/ — this page is the menu

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01Getting startedInstall, license, first event 02Events & ticketsEvents, ticket types, codes, prices 03Seating chartsLayouts, sections, rows, reservations 04Payment gatewaysStripe, PayPal, Mollie, Braintree, more 05Check-inApps, plugin, source code, API 06Ticket templatesDesigner, elements, fonts, QR placement 07Forms & emailsCustom forms, attendee fields, mail, SMS 08Checkout & ordersCart, discounts, fees, receipts 09Content & shortcodesListings, widgets, blocks, speakers 10Settings & adminAPI, export, white label, staff 11DevelopersHooks, filters, translations, themes 12TroubleshootingErrors, blank PDFs, license issues 13FAQ & accountPre-sales, licensing, currencies

Getting started

Install WordPress, install Tickera, hook up WooCommerce if you want it. Configure the basics.

How to Install WordPressBare WP install before you add Tickera.
How to Install Tickera PluginUpload the plugin .zip, activate, paste the license key.
How to Install WooCommerce pluginOptional — only if you want WooCommerce as the cart layer.
Installing Bridge for WooCommerceTickera ticket types become WooCommerce products.
Configuring WooCommerce SettingsCurrency, checkout fields, account pages.
Tickera SettingsTop-level settings panel: general, e-mail, gateways, API.

Events & tickets

Create events, define ticket types, set prices, generate codes.

EventsThe core CPT — date, venue, capacity, status.
Ticket TypesVIP, General, Early Bird — price, quantity, availability.
Event CategoriesGroup events by genre, festival series, venue.
Creating Ticket Type as WooCommerce productSell tickets through the WC checkout.
Filter Ticket Types based on the eventShow only relevant ticket types on each event page.
Creating Multiple Prices Per Ticket TypeTiered pricing windows per ticket.
Serial Ticket CodesSequential codes for printed/numbered tickets.
Random ticket codesUnguessable hash codes — the default.
Regenerate ticket code for existing ticketsRecover from a leak or replace a batch.
One event that spans across multiple datesFestivals, conferences, multi-day passes.
Set available ticket sale datesOpen/close ticket sales by date.
Set limit of available tickets per eventHard cap on capacity.
How to create a free event$0 price, free orders gateway.

Seating charts

Visual seat picker. Bundled and Lifetime only — a separate add-on otherwise.

Seating ChartsOverview of the seating chart add-on.
Creating a seating chartDesigner walkthrough — rows, sections, seats.
Seating Chart SettingsDefaults, colors, behavior.
Firebase setup and configuringReal-time seat sync to prevent double-booking.
Handling the number of available ticketsHow seat-bound ticket inventory works.
Seating Front EndHow attendees pick seats.
Custom mobile zoom level for seating chartsTune pinch-zoom for small screens.
Creating large and elaborate seating chart layoutStadium-scale layouts.
Set Reserved Seats In Seating ChartHouse seats, holds, comp tickets.
More than one floor or levelMulti-tier venues, balconies.
Labeling rows in seat sectionsRow A, Row B, Row AA.
Duplicating a seating chartRe-use last year’s venue layout.
Odd/even seat numberingTheatre-style numbering shortcut.
Importing Seating Charts from stagingMove a chart from staging to production.
Assign multiple ticket types to the same seatVIP and General sharing a seat pool.

Payment gateways

17+ gateways. Tickera takes 0% — the gateway’s own fee is the only fee.

Payment Gateways (overview)How gateways plug into Tickera.
Offline PaymentsBank transfer, cash, invoice.
Free OrdersGateway for $0 events.
StripeCards, Apple Pay, Google Pay, SCA-compliant.
Stripe ConnectMulti-vendor / multi-organizer payouts.
PayPal StandardClassic PayPal redirect checkout.
PayPal ProDirect card processing via PayPal.
PayPal Chained PaymentsSplit payments to multiple receivers.
BraintreePayPal-owned, cards + PayPal wallet.
Authorize.netLong-standing US card processor.
2CheckoutGlobal gateway.
MollieEuropean payment methods — iDEAL, Bancontact, SOFORT.
PaymillEuropean card gateway.
Pin PaymentsAustralian card gateway.
KomojuJapan-focused gateway.
PayUEastern Europe, Latin America, India.
PayGateSouth Africa-focused gateway.
PayTabsMiddle East / North Africa gateway.
iPay88Southeast Asia gateway.
Checkout reCAPTCHABlock bot orders at the checkout.
Payment Gateway APIWrite a gateway integration of your own.

Check-in

Checkinera apps (free, App Store + Google Play), Checkinera plugin (browser scanner), Checkinera Dev (source code).

Checkinera appsNative iOS + Android scanner apps.
Checkinera pluginBrowser-based scanner — laptops at the gate.
Build & ship Checkinera to the App StoreFor white-label deployments.
Checkinera — iOS source code editingSwift source mods, branding.
Checkinera — android source codeKotlin/Java source mods, branding.
How Checkinera apps record check-insSync model, offline behavior.
Redirect to attendee info after check-inUI tweak for door staff.
Check-ins count per API keyStats per scanning station.
Display event name in the appShow the event header on the scan screen.
Display seat number separatelyPull seat info to its own row.
Reset check-insRe-open the gate or fix a mis-scan batch.
Set check-in date and time windowOpen scanning only during the event.
Limit number of check-ins per ticketMulti-day pass, re-entry control.
Include both QR and barcode on the ticketCompatibility with mixed scanner fleets.
Supported Barcode typesCode 128, QR, etc.
Barcode vs QR — which to useTrade-offs.
Barcode ReaderHardware reader compatibility.
Check-in App TranslationLocalize the scanner UI.
Check-in NotificationsPush or email on each scan.
Check-in APIBuild your own scanner.

Ticket templates

The designer for the PDF/print ticket layout. Drag elements, set fonts, place QR.

Ticket TemplatesOverview of the designer.
Ticket Templates (WooCommerce)WC-specific bindings.
Seat number elementRender the seat label on the PDF.
Duplicate template elementsClone an element to reuse styling.
Event description elementPull the event copy onto the ticket.
WC product short description elementUse the product blurb on the ticket.
Ticket base price elementShow face value on the ticket.
Payment gateway elementPrint which gateway was used.
Ticket price and fee elementPrice line with extras.
Order date elementPrint order date on the ticket.
Order discount elementShow applied discount code.
Custom ticket template sizeNon-standard ticket dimensions.
Change WC variation name on templateCleaner ticket labels.
Variation without product nameHide redundant labels.
Custom text elementStatic text block on the ticket.
Check-in availability on the templateShow valid dates on the ticket itself.
Attendee info in extra QR codeSecond QR encoding extra metadata.
Custom Ticket Template FontsDrop in a TTF, use on the ticket.

Forms & emails

Custom fields per attendee, transactional email, reminders, SMS.

Custom FormsBuild per-event forms shown at checkout.
Add fields to checkout formExtra fields without the Custom Forms add-on.
Disable attendee fieldsSingle buyer, no per-attendee data.
Enable attendee fieldsCollect per-attendee name and email.
Display attendee custom formsRender the form section to the buyer.
Upload field in checkout formPhoto, document, ID upload.
Date picker elementNative date picker in custom forms.
Custom forms not showingTroubleshooting hidden forms.
E-mail settingsSMTP, from/reply-to, templates.
E-mail (WooCommerce)WC email overrides.
Event Email RemindersReminder emails X days before.
Resend email to attendeesBulk resend.
Emails not delivered / spamSPF, DKIM, SMTP setup.
Twilio SMS NotificationsSMS via Twilio.
Push NotificationsMobile push on key events.
MailChimp NewsletterSubscribe attendees to a list.
Sendloop NewsletterSendloop integration.
Customer.io ConnectPush events to Customer.io.
Slack NotificationsOrder/check-in pings to Slack.

Checkout & orders

Cart behavior, discounts, fees, order management.

Checkout modificationsCommon checkout customizations.
OrdersManage orders in admin.
Discount CodesCoupons, percentage, fixed amount.
Bulk Discount CodesGenerate hundreds of unique codes.
Buy 2 for 1BOGO-style promo.
Role Based PricesDifferent price per WP user role.
One ticket per registered userEnforce single ticket per account.
WC: email on failed/cancelled orderCustomer comms on order issues.
Date of birth verificationAge gate per ticket type.
Prevent same email in owner infoNo duplicate buyer emails.
Zero fees for 100% discount codeSkip processing fees on free orders.
Show fractional numbers in pricesCurrencies with decimals.
Add a fixed fee on checkoutService fee, booking fee.
Custom ReceiptsReshape the receipt page/email.
Withhold ticket delivery (WC)Hold tickets until manual release.

Content, shortcodes, blocks

How to surface events on the front end — listings, calendars, widgets, blocks.

Shortcodes and Gutenberg blocksThe full shortcode + block reference.
Additional shortcodesNiche shortcodes for specific layouts.
List events by categoryFiltered event listings.
All events shortcodeRender the full event list.
Past events shortcodeArchive view.
Attendee list / gravatarsPublic attendee list with avatars.
Tickets left shortcode (Bridge for WC)Inventory display.
Display revenue on front endPublic sales numbers for crowdfunding feel.
Event ticketing stats on the front endCounters, dashboards on public pages.
Event CalendarCalendar add-on.
Event Calendar stylingTheme the calendar.
Event ListingThe standard list view.
Events widget with excerpt + imageSidebar widget variant.
Adding extra information for the eventCustom meta on event pages.
Event organizer detailsPromoter info on events.
SpeakersThe Speakers add-on.
Adding Speakers to Your EventAttach speakers to events.
Adding/editing existing speakersSpeaker CRUD.
Speakers — install & settingsSetup for the speakers add-on.
Content for purchased tickets tableTweak the “your tickets” view.
Tickets left in the tableShow remaining inventory.
Show event name before ticket typeDisambiguation in listings.
Custom forms data in order detailsSurface submitted data in admin.
Ticket description columnExtra column in tables.
Event name columnExtra column in tables.
Remove hyperlink from event namePlain-text event name.
Tickets table & cart modificationsGeneral table tweaks.
Event title + date on WC cartWC cart row enhancement.
Event title + date on WC purchased itemsWC account page enhancement.
Change WC return-to-shop buttonCustomize the WC button.

Settings & admin

Plugin settings, exports, white-label, staff accounts, restricted content.

General settingsTop-level general tab.
Settings (main)Index of all setting tabs.
Configuring CachingWhat to exclude from page cache.
API AccessAPI keys for the scanner apps.
API Access (WooCommerce)WC-specific API setup.
Export PDFPDF export of orders/tickets.
Export PDF (WooCommerce)WC PDF export.
CSV ExportOrders, attendees, tickets to CSV.
Modify orders details pageAdmin layout tweaks.
Event name in CSV exportInclude event name column.
Change force-login URLCustom login redirect.
Terms And ConditionsShow T&C at checkout.
Add real T&C contentWhere the actual text lives.
Restricted ContentGate content by ticket.
White Label OptionHide Tickera branding in admin.
Custom dashboard widget (YTD)Year-to-date metrics widget.
Dashboard WidgetsAll admin widgets.
Adding a Staff MemberLimited-permission accounts.
Front-End event managementManage events from the public site.
Front-end CRUD for eventsLet users create their own events.

Developers

Hooks, filters, theme overrides, translations, multi-form.

Hooks and FiltersThe action/filter reference.
Custom templates for event pagesTheme override locations.
Translating Tickerai18n overview.
How to translate Tickera plugin.po/.mo workflow.
More than one buyer formMultiple buyer form layouts.
Create orders from imported CSVBulk-import existing orders.
Create tickets manuallyAdmin-side ticket creation.
Change downloaded ticket filenameCustom filename conventions.
Print tickets without downloadingInline print.
Bulk download tickets from one orderSingle-zip download.
Show quantity selector automaticallyAuto-render qty selector.
Empty cart buttonOne-click cart clear.
Customer order history pageReorder/redownload past orders.
Print ticket from the back endAdmin-side print.
AffiliateWP integrationPay affiliates per ticket sold.
Filter attendees by check-in statusSlice the attendee list.
Change attendee name without cancelEdit attendee without refund flow.
Populate empty owner infoBackfill missing buyer data.
Reassociate tickets with eventsFix mis-bound tickets.

Troubleshooting

The things that break. License issues, PDF problems, scanner errors.

Blank PDF ticketPDF renders empty.
“Wrong Ticket Code” on valid ticketScanner mis-matches.
REST API error in Site HealthWP health check flags.
tcpdf.php file missingPDF library missing.
Cannot activate licenseLicense key won’t take.
No renewal option visibleRenewal flow troubleshooting.
Cannot access my accountAccount recovery.
Payment failed but ticket generatedReconcile failed payment + ticket.
Add-ons activated but invisibleAdd-on menu missing.
Delete old data from DBClean up old orders.
Stuck “Processing” ordersOrder status flow.
Twilio not sendingSMS troubleshooting.
Download URL not clickable in emailEmail link rendering.
“Link expired” while installingWP upload size limit.
Cannot uncheck Free Orders gatewayGateway toggle stuck.
Dashboard won’t loadSlow/broken admin.
Order pages return 404Permalink/page mapping.
Sessions not auto-deletedCleanup not firing.
Stripe errorStripe gateway errors.
500 error on ticket templatesPHP parse error in templates.
Error — Wrong Ticket CodeVariant of the scan-mismatch error.
Cannot upload .zip pluginWP upload limits.
Corrupted letters on ticketFont encoding issue.
Shortcodes not loadingShortcode rendering issue.
Event tickets not displayingTickets missing from event page.
PHP warnings/notices everywhereDebug mode behavior.
“License key is not valid”License validation errors.
Sold count vs scanner count mismatchSync gap diagnosis.
Multilingual site, Tickera not translatedHow to localize Tickera strings.
Checkinera Login ErrorScanner login fails.
Checkinera not loading all attendeesSync truncation.
413 Request Entity Too LargeServer upload limit.
Error on payment pageGeneric payment errors.
Missing menu itemsAdmin menu gone.
Cannot install/re-install Tickera pagesTickera default pages missing.
Missing gateways + template optionPermission/role issue.
Error downloading ticketsPDF download fails.
Menu disappears on activationPlugin conflict.
“Received” after successful paymentStatus transition issue.
Attendee form erased on gateway switch (WC)Form-state bug.
AffiliateWP integration not workingAffiliate plugin troubleshooting.

FAQ & account

Pre-sales questions, licensing, currencies, and the question we get most: “Does Tickera take a cut?” (No.)

FAQ (main)The big FAQ page.
Does Tickera require WooCommerce?No.
Is pricing in USD?Yes.
Is my currency supported?Currency support per gateway.
Where is my data stored?On your server. We don’t see it.
I want to know how Tickera worksMental model walkthrough.
Build a marketplace with TickeraMulti-organizer setup.
Does Tickera work only with WordPress?Yes.
Does Tickera take a percentage?No. Zero. Ever.
Recurring events?How to model series/repeating events.
Which theme should I use?Theme recommendations.
Where can I see Tickera demos?Live demo sites.
WordPress.com vs .orgSelf-hosted only.
WC multivendor systems?Compatibility notes.
Use any WC gateway?Yes via Bridge.
Different fee per gateway?Per-gateway fee logic.
Ticket fees with Bridge for WCFee compatibility via Bridge.
Order of events on archive pageSort by date/price/title.
Sell perks/add-ons with ticketsUpsell merchandise.
Create a waitlist?Waitlist patterns.
Membership, license, upgradeLicense lifecycle.
What happens when my license expires?Plugin keeps working — no updates.
Stripe SCA complianceEuropean card auth rules.
Force seat selectionMandatory seat picker.
Auto-load seating chartSkip the “Pick your seats” button.
Sell tickets with seat reservationsEnd-to-end seat reservation flow.
Do customers need to print tickets?Mobile scan works fine.

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The full doc tree on a single page.

Still stuck after the docs?Email a human.

The full doc tree
on a single page.

Still stuck after the docs?
Email a human.