FAQ & Troubleshooting
Check-in Chrome Desktop app not loading all the attendees

In some cases it may happen that Check-in Chrome Desktop app fails to load all the attendees which usually occurs if you're having lots of attendees for you event. The easiest way to recognize this issue is that the popup that should inform you that attendee info has been successfully loaded actually does not appear.

This implies that there is a problem in communication between the Check-in app and your website. So, here are the steps that might help you determine if there is a problem and possible solutions:

  • Wait a couple of minutes - if you have a long list (thousands) of attendees it may take quite a bit for all this information to get pulled from your website. So, after logging in to the Check-in app using your website URL and event specific API key, please allow couple of minutes for the information to get pulled from the database to the Check-in app. Now, it is difficult to know how much time exactly is needed for this as this depends on many factors (eg. internet speed, the amount of information per attendee, etc.) but if the popup in the app, saying that the attendee info has been successfully downloaded, does not appear for prolonged period of time (more than five or ten minutes) proceed with the next step.
  • Increase memory limit - increasing WP memory limit is rather simple action and may help in issues like this. All you need to do is connect to your website via FTP, locate wp-config.php file, edit it and add the following line right above the line that says /* That's all, stop editing! Happy blogging. */


    Depending on the current memory limit, the value you will set might be different. If that doesn't help, however, proceed to the next step.
  • Increase max_user_connections for MySQL - unlike the previous steps, this one requires quite a bit of familiarity with MySQL queries so we'd suggest you to contact your hosting service provider and ask them to do this for you. Alternatively, you can also reach us by submitting a support ticket here and provide us with the WP admin access, FTP access credentials as well as database access credentials so we can do this for you.

Leave Us A Message!