White Label Option

The White Label option lets you remove Tickera branding from the WordPress admin — useful for agencies handing finished sites to clients, or platforms where you don’t want clients to know which plugin powers ticketing. The plugin keeps running normally; only the admin-side branding changes. Available in the Bundle and Lifetime licence tiers.

The white label option allows you to completely rename the Tickera plugin to anything that better fits your brand – perfect for agencies or developers who want to present the ticketing system under a different name.

All it takes is adding a single line to your website’s wp-config.php file.

For example, the following line will rename Tickera to Event Tickets:

define( 'TICKET_PLUGIN_TITLE', 'Event Tickets' );

Once this line is added, everywhere the name “Tickera” appeared in the WordPress admin area will now display your chosen name instead. It’s a simple but powerful way to keep your branding consistent, especially on client websites or when integrating Tickera into a broader event management solution.

Before you start: a few words of caution

Editing the wp-config.php file is easy, but it’s also one of the most sensitive operations you can perform on a WordPress site. A single typo — such as a missing quote or semicolon — can make your site completely inaccessible until it’s fixed.
To avoid problems, follow these safety steps:

1. Always make a backup copy first.
   Before editing, download a copy of your existing wp-config.php file via FTP or your hosting control panel and store it somewhere safe. If something goes wrong, you can simply re-upload the backup and your site will immediately go back to normal.
2. Use a plain text editor.
   Avoid using word processors like Word or Google Docs. Instead, open the file in a plain text editor such as Notepad (Windows), TextEdit in plain text mode (macOS), or any code editor like VS Code or Sublime Text.
3. Insert the line in the right place.
   Add the define line above the comment that says /* That’s all, stop editing! Happy publishing. */ – anything placed below that line will not take effect.
4. Don’t add extra characters or spaces.
   The line must be exactly as shown, enclosed in single quotes and ending with a semicolon.
5. Save and re-upload the file.
   Once saved, upload the file back to your WordPress root directory, replacing the existing one.

If the site fails to load afterward, revert to your backup copy – it’s usually just a small typo.

Important note about account and add-ons menus

When you enable Tickera white label option, the Account and Add-ons menu items will be automatically hidden from the WordPress admin sidebar.
Because of that, it’s best to activate your Tickera license first, and only then add the white label line to your configuration file.

If you’ve already applied the white label and need to access your account or add-ons later, don’t worry – you can still reach them directly using the following URLs (just replace your-website-domain.com with your actual domain):

• Account page:
  https://your-website-domain.com/wp-admin/edit.php?post_type=tc_events&page=tickera-event-ticketing-system-account
• Add-ons page:
  https://your-website-domain.com/wp-admin/edit.php?post_type=tc_events&page=tickera-event-ticketing-system-addons

Related questions

• Membership, license usage and upgrade
• Tickera Settings