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Modify Tickera Orders Details Page

Solutions · 2 min read · Updated May 21, 2026

you want to customise what shows on the Tickera Order Details page (the one buyers see after a successful purchase, and the one you see in the WordPress admin under each order) — add custom-form responses, change the layout, add quick-action buttons, surface event-specific info. The catch: editing Tickera core files directly gets wiped on the next plugin update.

The right pattern: a small companion add-on

We maintain a small wrapper add-on that introduces a parallel shortcode ([tc_order_details_modified]) and an editable function (tc_get_order_details_front_modified) where you can make all your changes. Because the changes live in your own plugin folder — not Tickera core — they survive plugin updates indefinitely.

  1. Download: tc-order-details-changed-1.zip
  2. WordPress admin → Plugins → Add New → Upload Plugin, install, activate.
  3. Edit your Order Details page (the WordPress page where the order summary appears). Replace the shortcode [tc_order_details] with [tc_order_details_modified].
  4. Open /wp-content/plugins/tc-order-details-changed/index.php in a code editor.
  5. Find the function tc_get_order_details_front_modified. Modify the markup, fields, or layout to taste.
  6. Save the file. Refresh an order details page to see your changes.

Typical customisations

  • Pull custom-form responses into the order summary so buyers see what they entered at checkout. See show Custom Forms data in order details.
  • Add quick links — “Download all PDFs as ZIP”, “Add to calendar”, “Get directions to venue”.
  • Reorganize the order — put event name first, then ticket list, then buyer info (instead of the default order).
  • Hide fields you don’t want shown — internal reference codes, gateway transaction IDs.
  • Brand-specific styling by adding inline classes that hook into your theme’s existing CSS.

Why use the add-on instead of a theme child file

You can put a function with the same name in your theme’s functions.php, but theme-level overrides break when you switch themes. The add-on approach keeps the customization tied to Tickera, independent of the theme — easier to migrate, easier to audit, easier to share with your developer.

For deeper changes

If you need behaviour changes (not just layout) — e.g., conditional content based on event type, real-time data fetched from another API — use the standard Tickera hooks and filters rather than this wrapper.

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