How to enable attendee fields

you (or a previous admin) accidentally disabled per-attendee fields at checkout — and now your Custom Forms don’t display, attendee names aren’t captured, and tickets all go to the buyer instead of individual attendees. Re-enabling is two settings toggles in Tickera.

The two settings

Both live under Tickera → Settings → General.

Setting 1: Show Ticket Attendee Fields

Set to Yes. This is the master switch for the entire attendee section of checkout. With it off, no attendee data is collected, no Custom Forms display, no per-attendee tickets get unique names.

Why this matters: by default, this is on. But if someone toggled it off (intentionally for a general-admission event, or accidentally), Custom Forms silently stop showing — leading to confused support requests. Always check this first if attendee data isn’t being captured.

Setting 2: Show Email for Option For Ticket Owners

Set to Yes. This adds an email field to each attendee row. Required if you want to:

• Deliver tickets individually to each attendee’s email (not just the buyer’s).
• Track attendees by email for future event marketing.
• Send per-attendee communications (event reminders, schedule changes).

Without this on, you only have the buyer’s email — fine for “1 buyer, 1 attendee” events, friction for group bookings where the buyer purchases on behalf of a team.

What gets enabled when these are on

• Default first / last name fields for each attendee in the cart.
• Email field per attendee (if Setting 2 is on).
• Custom Forms attendee questions — your Custom Forms now display for each attendee.
• Per-attendee tickets — each PDF is addressed to that specific attendee, not the buyer.
• Per-attendee email delivery — each attendee receives their ticket at their own email (if Setting 2 is on).

Selective: keep Custom Forms but skip name fields

If you want the attendee form (custom fields) but don’t need the default first/last name fields specifically:

• Setting 1: Yes (keep attendee section)
• Set Show Attendee First and Last Name Fields to No

Now Custom Forms display, default name fields don’t. Useful when your Custom Form already captures the name as a custom field.

When you’d disable attendee fields

For events where attendee identity doesn’t matter (general admission, free events, raffles, family bookings), see how to disable attendee fields — the inverse of this guide.

Related

• How can I disable attendee fields?
• Custom Forms add-on
• Checkout modifications
• General settings reference