I have activated add-ons but can’t see them within Tickera menu
you’ve activated Tickera add-ons (Seating Charts, Custom Forms, Bridge for WooCommerce, etc.) but they don’t appear in the Tickera admin menu — or they’re partially showing — and you can’t figure out why.
The most common cause: multisite activation mismatch
On WordPress Multisite networks, Tickera Core and Tickera add-ons need to be activated at the same level:
- If Tickera Core is Network Activated, every add-on must also be Network Activated (or active per-site, but consistently).
- If Tickera Core is per-site activated (single subsite), add-ons must be Network deactivated and activated on the same subsite.
When one is network-active and the other isn’t, the add-on can’t register its menu items and silently fails to surface in the Tickera menu.
Fix on Multisite
- Go to My Sites → Network Admin → Plugins.
- Check Tickera Core’s status — is it Network Active or only per-site?
- Match every Tickera add-on to the same state:
- Core network-active → deactivate add-on network-wide, then network-activate it.
- Core per-site → ensure add-on is network-deactivated, then activate on the same subsite.
- Reload Tickera admin — the add-on’s menu items should appear.
Single-site (non-Multisite) install: what to check
If you’re not on Multisite and the add-on still doesn’t appear:
- License key — most paid add-ons need a valid Tickera license active before they unlock. Check Tickera → Account — is your licence showing Active?
- Version mismatch — an old Tickera Core with a new add-on (or vice versa) can fail to register. Update both to the latest versions.
- Plugin file integrity — if the add-on zip was corrupted during upload, files might be missing. Re-download from your Tickera account and re-install.
- Conflict with another plugin — temporarily deactivate non-Tickera plugins and check. A registration-order clash with another plugin can cause silent failure.
If the add-on requires a specific Tickera Core version
Some newer add-ons require a minimum Tickera Core version. The add-on’s plugin description (in WP admin → Plugins) usually states the requirement. If your Core is older, update it first.
Related
- Installing and managing Tickera plugin and add-ons
- Missing Ticket Types menu item
- Missing Payment Gateways menu item
- Unable to activate my license
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