FAQ & Troubleshooting
Number of sold tickets does not match the number in the Check-in app

Regardless of which Check-in app you are using (iOS, Android or Chrome Desktop app), if you encounter this issue, first make sure that Tickera pages are excluded from the caching (if you are using any of such plugins). If that is not the case, please make sure that ticket types or WooCommerce products as tickets are not deleted or set to private. If the ticket types which belong to the event you are scanning tickets for are deleted, those tickets will be unusable.

Do not delete ticket types or WooCommerce products as tickets prior finishing the check-in process as it will render all the tickets of those types unusable!


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