E-mail

Tickera offers various scenarios in which emails are being sent. Other than email being sent once your customer completes a purchase where you will deliver the download link(s) for the purchased ticket(s), you may also opt-in sending emails to the site admin when order is placed or completed (or both) and to your customer when order is placed. Depending on your personal preference or logic, you may or may not use all of the cases for sending emails but regardless of which you decide to use, the options are the same for each case and the available options are:

  1. Send E-Mails - Here you can choose whether to send or not to send e-mail
  2. Subject - The subject line of the email. For example: 'Order Completed'
  3. From Name - From whom the email is coming from
  4. From E-mail Address - This e-mail will appear as sender address
  5. Order Message - This section is body of the e-mail where you can use all the WordPress standard formatting tools and Tickera specific placeholders

universal

 

 

Now, depending on the nature of the email, the list of available Tickera placeholders is different and is listed below the text area of the content of the email. The complete list of available placeholders is as follows:

E-mail TypeAvailable Placeholders
Client Order PlacedORDER_ID, ORDER_TOTAL, DOWNLOAD_URL, BUYER_NAME
Client Order CompletedORDER_ID, ORDER_TOTAL, DOWNLOAD_URL, BUYER_NAME, ORDER_DETAILS
Admin Order PlacedORDER_ID, ORDER_TOTAL, ORDER_ADMIN_URL, BUYER_NAME
Admin Order CompletedORDER_ID, ORDER_TOTAL, ORDER_ADMIN_URL, BUYER_NAME

Right at the bottom, you will notice that you can change E-mail Send Type which by default is selected as WP Mail which you should leave like that if you are not experiencing issues with the emails. However, if your emails are not being sent, you can try changing E-mail Send Type to PHP Mail and see if that sorts the issues.

Misc

 

Also, if you are using Check-in Notification add-on all the settings regarding this add-on will be available here.

Note: some e-mail providers tend to mark emails sent by Tickera as spam. So, if you are having complaints from your customers that they haven't received an email, ask them to check their spam folder first.


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