Menu disappears when Tickera is activated

your WordPress admin menu disappears (or items vanish from it) the moment you activate Tickera — and you need to know what’s actually happening and how to get the menu back.

The most common cause: the Cart menu setting

When Tickera activates and the “Show Cart Menu” option is on by default, it tries to add a “Cart” item to your existing WordPress menu — and on some themes/menu setups, that automatic menu modification breaks the navigation and the menu disappears or shows blank.

Fix

1. In WordPress admin, go to Tickera → Settings → General.
2. Find the option Show Cart Menu.
3. Set it to No. Save settings.
4. Reload your site — the menu should be back.

Adding the Cart menu manually instead

If you still want a Cart link in your navigation menu (just without Tickera auto-injecting it), add it manually:

1. Go to Appearance → Menus (or the Site Editor for block themes).
2. Pick the menu you want to edit.
3. Add a Custom Link pointing to your Cart page (typically /cart/ or /tickera-cart/ depending on your setup).
4. Save the menu.

This gives you the same UX without the automatic menu modification that was breaking things.

If the menu still doesn’t come back

Less common, but possible: a plugin conflict where another plugin and Tickera both register top-level admin menus that collide. Diagnostic flow:

1. Temporarily deactivate all plugins except Tickera. Does the menu reappear?
2. If yes, reactivate plugins one by one until the menu breaks again — that’s your culprit.
3. If no, switch to a default WordPress theme (Twenty Twenty-Four). If the menu now works, your theme is doing something with the admin menu hooks that Tickera fights with.

Related

• Troubleshooting (general index)
• Missing Ticket Types menu
• Missing Payment Gateways menu
• General settings