If you're having troubles logging in to your Tickera account, please navigate here and use your email address to reset your password. Once you do this, you can then navigate to your account login page here and use your email and newly created password to log in.
More information on navigating your Tickera account dashboard can be found here.
Accessing support platform is now done separately from your Tickera account but you should still use the same email address which you have used to purchase your Tickera license. So, to access the support platform please visit this page and then use your email address to reset your password after which you can log in to the support area.
If you encounter any difficulties with accessing support area please send us an email here.