Ticket Types

Now, when you have finished creating your event, let’s create your first ticket type for this event.

But first things first: if you are using Bridge for WooCommerce, you can completely skip this tutorial and visit the tutorial on Creating ticket type as WooCommerce product.

On Tickera menu on the left, select Ticket Types option which will bring up a page where you can Create New (1) ticket template and below you will have a table with the overview of all of your previously created ticket types and their attirubutes. However, if you have freshly installed Tickera on your website, it is perfectly normal to have only a blank table.


So, once you click Create New, the new page will load and you will be presented with plenty of options. Luckily, the options are very self explanatory and even if you get stuck and not certain what is what, there is a handy tooltip next to each of the options.

Nevertheless, lets walk through all of the available options presented on this page:

1. Ticket Type Title - Ticket Type title for the event (Example: Standard ticket, VIP, Early Bird, Student, Regular Admission, etc.)

2. Ticket Description - Here you can add additional ticket description, for example: Access to the whole Congress, all business networking lounges excluding the Platinum Lounge and the Official Dinner. Also you here you may use standard WordPress text formatting as well as adding media to description. This field is completely optional and may be left blank.

3. Min. tickets per order - Limit the minimum quantity of this ticket type that can be ordered in a single order by placing a Minimum number that a customer may choose. This field is optional and if left blank, no minimum quantity limit will be set.

4. Max. tickets per order - Limit the maximum quantity of this ticket type that can be ordered in a single order by placing a Maximum number that a customer may purchase. If left blank, a customer may purchase unlimited number of tickets per single order (not advisable).

5. Check-ins per ticket - Here you can insert the number of allowed check-ins per one ticket. It can be useful if the event lasts more than one day or if you want to enable customers to enter multiple times. For instance, if duration of your event is 5 days, you should choose 5 or more for Available Check-ins or if you are having pause for lunch and the attendee needs to leave the one-day event, you may choose 2 check-ins. However, bear in mind that if this field is left blank,the default value is unlimited and thus, the ticket may be checked-in unlimited number of times.

6. Ticket Fee - Here you can you can add additional fee per ticket in order to cover payment gateway processing fee, service or any other type of cost. This field is completely optional  and you may leave it blank if no additional fees should be applied to the ticket type.

7. Ticket Fee Type - From this dropdown menu you can select ticket fee to be fixed or to be based on a percentage of the original price

8. Available dates for ticket selling allows you to either set (A) Open ended ticket selling or (B) set the time window within which the ticket of this type can be purchased.

9. Available dates for check-in will allow you to set check-ins to (A) open ended in which case the tickets can be scanned at all times or (B) set the time window during which the tickets an be scanned

10. Set Active and Publish - by switching this on and hitting that Publish button, ticket of this type becomes visible and available for purchase.  Also this switch is available in the table of existing ticket types and can be switched from there so once you have finished creating your ticket type, you don't have to edit it just to make it active or inactive (which may come useful when you want to manually stop the ticket selling).

11. Event - Select one of the events you have created in the first step to which you would like to associate ticket

12. Price - Insert the price of a single ticket (probably one of the most important fields). Now, if you have installed our Role Based Prices add-on you will also have additional fields which will allow you to put different prices for different user roles.

13. Quantity - Set the limit of available tickets. If left blank, the default value is unlimited.

14. Ticket Template - Choose which ticket template you wish to use for this ticket type. You may choose the default one or the one you have created specifically to suit your needs.




So, to wrap it up: yes, there are a lot of options and it is perfectly OK to feel overwhelmed when you first open this page, but this documentation should help you understand how the stuff works with ticket types and why some fields are mandatory while others are optional. However, if you are still having trouble getting the hang of it, do not hesitate to contact our guys from support team by submitting a support ticket at support.tickera.com