FAQ & Troubleshooting
“License key is not valid” error

If you encounter "License key is not valid. Please contact your administrator" error happens when you attempt to log in to Checkinera, here's a list of troubleshooting steps that will help you resolve this:

  • First log in to the back end of your website and navigate to the Plugins area and make sure that you have a premium version of Tickera installed as Checkinera can only work with the premium version of Tickera.
  • If you have premium version installed but still encountering this issue, then navigate to the Account area of Tickera on your website and make sure it is properly activated with your license key. If it is properly activated with your license key, you should be able to see the Premium version as in the screenshot below:
  • If this is not the case and the premium version of Tickera is not activated, you will see a button here that will allow you to activate it.
  • Lastly, if you went through all the previous steps and everything seems okay and as described here but you're still not able to log in to Checkinera and you're getting an error that refers to the invalid license key, then you should download and install a small add-on found here. This add-on tackles these issues when the license is properly inserted but Checkinera has troubles retrieving and recognizing it. This add-on is installed like any other WordPress plugin and has no options but rather works "as-is".
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