Documentation Archive
Documentation Categories: FAQ & Troubleshooting
Other Categories:
Tickera Account FAQ, Pre-sales FAQ, Tickera, Bridge for WooCommerce, Add-ons, Check-in Apps, Themes, SolutionsFAQ & Troubleshooting Documentation
Documentation / FAQ & Troubleshooting
- 1. Troubleshooting
- Ticket is downloaded as PDF but is blank when opened
- Wrong Ticket Code message when scanning barcode of the valid ticket
- REST API error in WordPress’ Site Health check
- I am unable to activate my license
- Payment failed but ticket generated
- I have activated add-ons but can’t see them within Tickera menu
- How to delete old data from WordPress database?
- How do I force customers to use the seating chart and buy tickets with seats?
- Updated the Seating chart plugin, the shortcode no longer creates a button to click on
- Checkinera app not loading all the attendees
- The order status is Processing. Will the order ever hit “Completed” status?
- Twilio not sending messages
- “The link you followed has expired.” message appears while installing the plugin
- I am unable to uncheck Free Orders payment gateway
- Dashboard takes too long to load or won’t load at all
- Server Error 500 (Parse Error) when trying to access Ticket Templates
- Download URL not clickable in the email content
- Order confirmation or order details page returns 404
- Tickera integration with AffiliateWP add-on is not working
- Error – Wrong Ticket Code
- How to enable attendee fields
- Custom forms are not showing up on the checkout
- Can’t upload .zip file containing plugin to my website
- Letters not displaying or look corrupted on the ticket template
- Shortcodes are not loading content
- Event tickets not displaying
- I’m getting some warnings and notices all over my website. What’s wrong?
- “License key is not valid” error
- Number of sold tickets does not match the number in the Check-in app
- Tickera sessions not deleted automatically after finished order
- Stripe Error
- Checkinera Login Error
- 413 Request Entity Too Large
- Error on Payment Page
- Missing Ticket Types and Discount Codes menu items and different options in Settings menu
- Can’t Install/Re-install Tickera Pages
- Missing Payment Gateways and Option to Add New Ticket Template
- Error when trying to download tickets
- Menu disappears when Tickera is activated
- Order Status is Received after successful payment
- 2. FAQ
- Where do I actually add my real Terms & Conditions content?
- Set available ticket sale dates
- How can I sell some perks as additions to the tickets?
- Display attendee custom forms
- How to change attendee name without canceling the WooCommerce order?
- Loading seating chart automatically (without Pick your seats button)
- Supported Barcode types
- I need to add an upload field in the check-out form
- One event that spans across multiple dates
- How can I add a button to empty the cart at once?
- Buy two tickets for the price of one
- Can I create more than one floor or level in seating arrangements?
- Is it possible to use Tickera plugin or WordPress.com instead of WordPress.org?
- Is it possible to add/label a row to the sections of seats?
- Do customers need to print their tickets?
- Does Tickera require WooCommerce?
- No option for quantity selector
- How to assign multiple ticket types to the same seat?
- Set available date and time for ticket check-in
- How can I print ticket from the back end?
- Can I duplicate seating chart?
- Can I have more than one buyer form
- Creating Multiple Prices Per Ticket Type
- How can I use custom templates for single event page and event archive page?
- Set Reserved Seats In Seating Chart
- How can I set up different fee based on the payment gateway customer used?
- How can my customers access all of their previous orders?
- How can I add additional fields to checkout form?
- How to add Event Creator Role
- How to create odd/even numbers for seats in Seating Charts automatically?
- How to limit the number of available check-ins?
- How to create a free event?
- Create tickets manually
- Does Tickera support recurring events?
- How can I set limit of the available tickets on per event basis?
- Emails Are Not Being Delivered or Ending up in Spam
- Importing Seating Charts from the staging site
- How To Send Confirmation E-Mail To Event Owner
- How can I order events displayed on the event archive page?
- Can I have different fee based on which payment gateway customer selects on the checkout?
- How can I use ticket fees when running Tickera via Bridge for WooCommerce?
- I am using multilingual website and all the content is translated except Tickera
- Can I use payment gateways supported by WooCommerce?
- Creating and Managing Events and Tickets on the Front End
- How to translate Tickera plugin?
- Barcode vs. QR Code – Which One Should I Use?
- Is Stripe integration in Tickera SCA compliant?
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