FAQ & Troubleshooting
- Ticket is downloaded as PDF but is blank when opened A troubleshooting fix for the issue where a buyer downloads a ticket PDF but the file opens blank or empty. Almost always…
- Wrong Ticket Code message when scanning barcode of the valid ticket A troubleshooting fix for the "Wrong Ticket Code" message appearing when scanning what looks like a valid ticket. The most common causes:…
- REST API error in WordPress’ Site Health check A troubleshooting fix for the REST API error that sometimes shows up in WordPress's Site Health check. The REST API is what…
- Tcpdf.php file missing A troubleshooting fix for the "Tcpdf.php file missing" error during ticket PDF generation — typically when a security/file-clean plugin has stripped out…
- I am unable to activate my license you bought a Tickera license, entered the key in Tickera → Account, and the status still says FREE instead of activating. Frustrating…
- Where do I actually add my real Terms & Conditions content? A practical guide to where the actual Terms & Conditions text goes for ticket purchases — there are two spots that look…
- Set available ticket sale dates you want to control when ticket sales open and close — for early-bird pricing windows, last-minute close-offs, or any time-bound sale rule…
- How can I sell some perks as additions to the tickets? A guide to selling "perks" or add-ons alongside tickets — t-shirts, parking passes, meal vouchers, branded merch, anything that goes in the…
- Payment failed but ticket generated A troubleshooting fix for the situation where a payment fails at the gateway but a ticket still gets generated in Tickera —…
- I have activated add-ons but can’t see them within Tickera menu you've activated Tickera add-ons (Seating Charts, Custom Forms, Bridge for WooCommerce, etc.) but they don't appear in the Tickera admin menu —…
- Display attendee custom forms you've collected Custom Forms data from buyers at checkout (dietary, t-shirt size, sponsor questions, accessibility needs) and want to display those custom-form…
- How to change attendee name without canceling the WooCommerce order? your customer entered the wrong attendee name (typo, or wants to transfer the ticket to a friend) and you want to fix…
- Loading seating chart automatically (without Pick your seats button) you want the seating chart to load immediately when buyers hit the event page — no "Pick your seats" button — so…
- How to delete old data from WordPress database? A guide to safely deleting old Tickera data from your WordPress database — useful for cleanup after large past events, for GDPR-compliant…
- How do I force customers to use the seating chart and buy tickets with seats? When you use the Seating Charts add-on, every ticket sold must be tied to a specific seat — that's the whole point…
- Supported Barcode types Tickera generates barcodes alongside QR codes on every ticket, using the open-source TCPDF library under the hood. Below is the full list…
- Updated the Seating chart plugin, the shortcode no longer creates a button to click on you updated the Seating Charts add-on and now the [seating_chart] shortcode renders nothing on your event page — the "Pick your seats"…
- I need to add an upload field in the check-out form you need attendees to upload a file at checkout — a photo for a printed badge, an ID document for an age-restricted…
- One event that spans across multiple dates A practical answer for the common question of running one event that spans multiple dates — a weekend conference, a three-day festival,…
- How can I add a button to empty the cart at once? you want an "Empty Cart" button on your Tickera cart page so buyers can clear all items in one click instead of…
- Checkinera app not loading all the attendees A troubleshooting fix for "Checkinera app not loading all the attendees" — usually a REST API issue (a security plugin blocking endpoints),…
- The order status is Processing. Will the order ever hit “Completed” status? A clear explanation of why a WooCommerce order might stay stuck on "Processing" status indefinitely instead of reaching "Completed" — and what…
- Buy two tickets for the price of one A guide to running "buy two tickets for the price of one" promotions and similar two-for-one offers — the cleanest path is…
- Can I create more than one floor or level in seating arrangements? you have a venue with multiple levels — a theatre with orchestra and balcony, a stadium with stands and field, a concert…
- Twilio not sending messages A troubleshooting fix for "Twilio not sending messages" — most often a credential issue (wrong Account SID or auth token), a Twilio…
- “The link you followed has expired.” message appears while installing the plugin you tried to install (or update) a WordPress plugin or theme and got the message "The link you followed has expired." The…
- Is it possible to use Tickera plugin or WordPress.com instead of WordPress.org? you have a WordPress.com hosted site and want to know whether you can install Tickera there. Short answer Only on WordPress.com Business…
- Is it possible to add/label a row to the sections of seats? you're using the Seating Charts add-on and want to label each row (Row A, Row B, Row C…) so attendees know exactly…
- Do customers need to print their tickets? A clear answer to "Do customers need to print their tickets?" — short answer: no. The QR code can be scanned from…
- Does Tickera require WooCommerce? Short answer: No. Tickera does not require WooCommerce. It's a full ticketing plugin on its own — events, ticket types, attendees, check-in,…
- I am unable to uncheck Free Orders payment gateway you tried to disable the Free Orders payment gateway in Tickera → Settings → Payment Gateways, and the checkbox refuses to stay…
- No option for quantity selector A troubleshooting answer for "No option for quantity selector" — by default, Tickera shows ticket-quantity selectors based on settings in each ticket…
- Dashboard takes too long to load or won’t load at all your WordPress dashboard takes 30+ seconds to load — or fails to load entirely — and Tickera is the suspected culprit. The…
- How to assign multiple ticket types to the same seat? A practical answer for "How to assign multiple ticket types to the same seat?" — in Tickera's Seating Charts model, each seat…
- Set available date and time for ticket check-in A guide to configuring the date and time window for ticket check-in — when the ticket is valid for scanning, when it's…
- How can I print ticket from the back end? A practical answer for "How can I print a ticket from the back end?" — the WordPress admin doesn't show tickets directly…
- Can I duplicate seating chart? A practical answer for "Can I duplicate a seating chart?" — yes, the Seating Charts add-on includes a duplicate feature. Useful when…
- Can I have more than one buyer form you want different checkout forms based on which event the buyer is purchasing for — a hotel-pickup form for guests of one…
- Creating Multiple Prices Per Ticket Type you want multiple prices for the same ticket — Adult $30, Student $20, Child $15 — all sharing the same seat or…
- How can I use custom templates for single event page and event archive page? A practical answer for using custom theme templates for single event page and event archive page — Tickera follows the WordPress template…
- Set Reserved Seats In Seating Chart you have a seating chart with reserved seats that should not be available for general sale — VIP seats, accessibility seats, sponsor…
- How can I set up different fee based on the payment gateway customer used? A practical recipe for setting different fees based on which payment gateway the buyer selects — for example, "+$0.50 if you pay…
- How can my customers access all of their previous orders? A practical answer for "How can customers access all their previous orders?" — when running in standalone mode, Tickera's "My Account" area…
- How can I add additional fields to checkout form? A practical recipe for adding extra fields to the checkout form — for capturing dietary requirements, accessibility needs, t-shirt size, custom event-specific…
- How to add Event Creator Role A guide to creating an "Event Creator" WordPress user role with the right Tickera capabilities — manage events and tickets, see attendees,…
- How to create odd/even numbers for seats in Seating Charts automatically? A recipe for creating odd/even-numbered seats automatically in seating charts — useful for theatres where rows alternate odd and even numbering (left…
- How to limit the number of available check-ins? A guide to limiting the number of available check-ins per ticket type — useful for multi-day passes (e.g. 3 check-ins allowed =…
- How to create a free event? A guide to creating a free event — set ticket price to $0 and the Free Orders gateway handles the rest. Useful…
- Create tickets manually A practical guide for creating Tickera tickets manually from the admin — useful for issuing comp tickets, fulfilling phone or in-person orders…
- Does Tickera support recurring events? A practical answer for "Does Tickera support recurring events?" — there's no built-in recurring-event scheduler in core, but the standard pattern is…
- How can I set limit of the available tickets on per event basis? your venue has a hard capacity (the fire marshal said 500, the room fits 200, the conference centre caps you at 1000)…
- Emails Are Not Being Delivered or Ending up in Spam A troubleshooting fix for "Emails Are Not Being Delivered or Ending up in Spam" — the single most common Tickera support topic.…
- Importing Seating Charts from the staging site A practical guide for migrating seating charts from a staging environment to production — useful when you've designed a complex chart on…
- How To Send Confirmation E-Mail To Event Owner you want the event organizer (you, your client, a venue manager) to get an email every time a ticket sells — for…
- Troubleshooting you have something broken in Tickera and want the index of common troubleshooting topics — emails, blank PDFs, REST API, scanners, licensing…
- Server Error 500 (Parse Error) when trying to access Ticket Templates A troubleshooting fix for the "Server Error 500 (Parse Error) when trying to access Ticket Templates" issue. Almost always a PHP memory…
- Download URL not clickable in the email content A troubleshooting fix for "download URL not clickable in the email content" — usually a Gmail/Outlook content-filtering issue (some mail clients strip…
- Order confirmation or order details page returns 404 a buyer completed checkout, got redirected to the order confirmation or order details page, and saw a 404 instead of their tickets.…
- Tickera integration with AffiliateWP add-on is not working you installed the Tickera + AffiliateWP integration add-on, expected affiliate tracking to start working, and nothing's recording. Almost always because one of…
- Error – Wrong Ticket Code you scanned a ticket at the gate with the Checkinera app (or web scanner) and got the "Error – Wrong Ticket Code"…
- How to enable attendee fields you (or a previous admin) accidentally disabled per-attendee fields at checkout — and now your Custom Forms don't display, attendee names aren't…
- Custom forms are not showing up on the checkout A troubleshooting fix for "Custom forms are not showing up on the checkout" — most often caused by the form not being…
- Can’t upload .zip file containing plugin to my website you're trying to upload a plugin ZIP via WordPress admin (Plugins → Add New → Upload Plugin) and it fails — error,…
- Letters not displaying or look corrupted on the ticket template A troubleshooting fix for "Letters not displaying or look corrupted on the ticket template" — almost always a font issue. The ticket…
- Shortcodes are not loading content A troubleshooting fix for "Shortcodes are not loading content" — covers the common causes: aggressive caching serving stale HTML, a page builder…
- Event tickets not displaying A troubleshooting fix for "Event tickets not displaying" — covers when the event page renders but the ticket-buy widget is missing. Usually…
- I’m getting some warnings and notices all over my website. What’s wrong? A troubleshooting fix for "I'm getting warnings and notices all over my website" — usually caused by WordPress's WP_DEBUG mode being enabled…
- “License key is not valid” error A troubleshooting fix for the "License key is not valid" error — usually caused by a typo in the license key, a…
- Number of sold tickets does not match the number in the Check-in app you ran a check-in event, and the count of sold tickets in your Tickera dashboard doesn't match what Checkinera shows. Either Checkinera…
- How can I order events displayed on the event archive page? A guide to controlling the order in which events appear on the event archive page — by date (ascending or descending), by…
- Can I have different fee based on which payment gateway customer selects on the checkout? you want different fees applied at checkout based on which payment gateway the buyer picks — for example, a small surcharge if…
- How can I use ticket fees when running Tickera via Bridge for WooCommerce? you're running Tickera via Bridge for WooCommerce (instead of standalone) and want to add fees to your tickets — booking fee, service…
- I am using multilingual website and all the content is translated except Tickera you run a multilingual WordPress site (WPML, Polylang, TranslatePress, qTranslate) and every plugin's content is translated except Tickera — and you want…
- Tickera sessions not deleted automatically after finished order Tickera sessions are piling up in the database after orders complete instead of being auto-deleted — and you've noticed it as significant…
- Stripe Error A troubleshooting fix for various Stripe-related errors — bad API keys, mismatched test/live mode, declined cards, 3D Secure / SCA flow failures,…
- Can I use payment gateways supported by WooCommerce? you want to use a payment gateway that exists for WooCommerce but isn't natively supported by Tickera (Klarna, Afterpay, Square in some…
- Creating and Managing Events and Tickets on the Front End you want to give your event organizers a front-end form for creating and managing events / tickets — so they don't have…
- Checkinera Login Error you've installed Checkinera (iOS, Android, or Chrome desktop), entered your credentials, and it returns a login error instead of letting you in.…
- 413 Request Entity Too Large A troubleshooting fix for the "413 Request Entity Too Large" error — typically a server-level upload size limit (Nginx client_max_body_size, Apache LimitRequestBody,…
- Error on Payment Page A troubleshooting fix for "Error on Payment Page" — could be a gateway misconfiguration, a missing SSL cert, a JavaScript error from…
- Missing Ticket Types and Discount Codes menu items and different options in Settings menu A troubleshooting fix for "Missing Ticket Types and Discount Codes menu items and different options in Settings menu" — usually because Tickera…
- Can’t Install/Re-install Tickera Pages you installed Tickera and the auto-created pages (Cart, Payment, Order details, Process payment, IPN, Order confirmation) didn't appear — or they were…
- Missing Payment Gateways and Option to Add New Ticket Template you opened Tickera → Settings → Payment Gateways and see a notice saying "GET PREMIUM SUPPORT, MORE PAYMENT GATEWAYS AND UNLOCK ADDITIONAL…
- Error when trying to download tickets A troubleshooting fix for "Error when trying to download tickets" — usually a PHP memory or execution-time issue during PDF generation, a…
- How to translate Tickera plugin? you want to translate the Tickera plugin into your language using the standard WordPress i18n workflow — and need to know which…
- Menu disappears when Tickera is activated your WordPress admin menu disappears (or items vanish from it) the moment you activate Tickera — and you need to know what's…
- Order Status is Received after successful payment A troubleshooting fix for "Order Status is Received after successful payment" — most often a missing webhook from PayPal or another gateway…
- FAQ you have a Tickera question and want an index of the most-asked topics — features, pricing, compatibility, getting started, troubleshooting — without…
- Barcode vs. QR Code – Which One Should I Use? you're picking the format for the scannable code on your tickets — QR (the square pixelated kind) or barcode (the parallel-line 1D…
- Is Stripe integration in Tickera SCA compliant? A clear answer to "Is Stripe integration in Tickera SCA compliant?" — yes. Tickera's Stripe integration supports Strong Customer Authentication (the 3D…