Number of sold tickets does not match the number in the Check-in app
Other Categories:
Tickera Account FAQ, Pre-sales FAQ, Tickera, Bridge for WooCommerce, Add-ons, Check-in Apps, SolutionsFAQ & Troubleshooting
- 1. Troubleshooting
- Ticket is downloaded as PDF but is blank when opened
- Wrong Ticket Code message when scanning barcode of the valid ticket
- REST API error in WordPress’ Site Health check
- I am unable to activate my license
- Payment failed but ticket generated
- I have activated add-ons but can’t see them within Tickera menu
- How to delete old data from WordPress database?
- How do I force customers to use the seating chart and buy tickets with seats?
- Updated the Seating chart plugin, the shortcode no longer creates a button to click on
- Checkinera app not loading all the attendees
- The order status is Processing. Will the order ever hit “Completed” status?
- Twilio not sending messages
- “The link you followed has expired.” message appears while installing the plugin
- I am unable to uncheck Free Orders payment gateway
- Dashboard takes too long to load or won’t load at all
- Server Error 500 (Parse Error) when trying to access Ticket Templates
- Download URL not clickable in the email content
- Order confirmation or order details page returns 404
- Tickera integration with AffiliateWP add-on is not working
- Error – Wrong Ticket Code
- How to enable attendee fields
- Custom forms are not showing up on the checkout
- Can’t upload .zip file containing plugin to my website
- Letters not displaying or look corrupted on the ticket template
- Shortcodes are not loading content
- Event tickets not displaying
- I’m getting some warnings and notices all over my website. What’s wrong?
- “License key is not valid” error
- Number of sold tickets does not match the number in the Check-in app
- Tickera sessions not deleted automatically after finished order
- Stripe Error
- Checkinera Login Error
- 413 Request Entity Too Large
- Error on Payment Page
- Missing Ticket Types and Discount Codes menu items and different options in Settings menu
- Can’t Install/Re-install Tickera Pages
- Missing Payment Gateways and Option to Add New Ticket Template
- Error when trying to download tickets
- Menu disappears when Tickera is activated
- Order Status is Received after successful payment
- 2. FAQ
- Where do I actually add my real Terms & Conditions content?
- Set available ticket sale dates
- How can I sell some perks as additions to the tickets?
- Display attendee custom forms
- How to change attendee name without canceling the WooCommerce order?
- Loading seating chart automatically (without Pick your seats button)
- Supported Barcode types
- I need to add an upload field in the check-out form
- One event that spans across multiple dates
- How can I add a button to empty the cart at once?
- Buy two tickets for the price of one
- Can I create more than one floor or level in seating arrangements?
- Is it possible to use Tickera plugin or WordPress.com instead of WordPress.org?
- How can I disable attendee fields?
- Is it possible to add/label a row to the sections of seats?
- Do customers need to print their tickets?
- Does Tickera require WooCommerce?
- No option for quantity selector
- How to assign multiple ticket types to the same seat?
- Set available date and time for ticket check-in
- How can I print ticket from the back end?
- Can I duplicate seating chart?
- Can I have more than one buyer form
- Creating Multiple Prices Per Ticket Type
- How can I use custom templates for single event page and event archive page?
- Set Reserved Seats In Seating Chart
- How can I set up different fee based on the payment gateway customer used?
- How can my customers access all of their previous orders?
- How can I add additional fields to checkout form?
- How to add Event Creator Role
- How to create odd/even numbers for seats in Seating Charts automatically?
- How to limit the number of available check-ins?
- How to create a free event?
- Create tickets manually
- Does Tickera support recurring events?
- How can I set limit of the available tickets on per event basis?
- Emails Are Not Being Delivered or Ending up in Spam
- Importing Seating Charts from the staging site
- How To Send Confirmation E-Mail To Event Owner
- How can I order events displayed on the event archive page?
- Can I have different fee based on which payment gateway customer selects on the checkout?
- How can I use ticket fees when running Tickera via Bridge for WooCommerce?
- I am using multilingual website and all the content is translated except Tickera
- Can I use payment gateways supported by WooCommerce?
- Creating and Managing Events and Tickets on the Front End
- How to translate Tickera plugin?
- Barcode vs. QR Code – Which One Should I Use?
- Is Stripe integration in Tickera SCA compliant?
Number of sold tickets does not match the number in the Check-in app
Regardless of which Check-in app you are using (iOS, Android or Chrome Desktop app), if you encounter this issue, first make sure that Tickera pages are excluded from the caching (if you are using any of such plugins). If that is not the case, please make sure that ticket types or WooCommerce products as tickets are not deleted or set to private. If the ticket types which belong to the event you are scanning tickets for are deleted, those tickets will be unusable.
Do not delete ticket types or WooCommerce products as tickets prior finishing the check-in process as it will render all the tickets of those types unusable!
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