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Updated the Seating chart plugin, the shortcode no longer creates a button to click on
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Other Categories:
Tickera Account FAQ,
Pre-sales FAQ,
Tickera,
Bridge for WooCommerce,
Add-ons,
Check-in Apps,
Solutions
FAQ & Troubleshooting
1. Troubleshooting
Ticket is downloaded as PDF but is blank when opened
Wrong Ticket Code message when scanning barcode of the valid ticket
REST API error in WordPress’ Site Health check
I am unable to activate my license
Payment failed but ticket generated
I have activated add-ons but can’t see them within Tickera menu
How to delete old data from WordPress database?
How do I force customers to use the seating chart and buy tickets with seats?
Updated the Seating chart plugin, the shortcode no longer creates a button to click on
Checkinera app not loading all the attendees
The order status is Processing. Will the order ever hit “Completed” status?
Twilio not sending messages
“The link you followed has expired.” message appears while installing the plugin
I am unable to uncheck Free Orders payment gateway
Dashboard takes too long to load or won’t load at all
Server Error 500 (Parse Error) when trying to access Ticket Templates
Download URL not clickable in the email content
Order confirmation or order details page returns 404
Tickera integration with AffiliateWP add-on is not working
Error – Wrong Ticket Code
How to enable attendee fields
Custom forms are not showing up on the checkout
Can’t upload .zip file containing plugin to my website
Letters not displaying or look corrupted on the ticket template
Shortcodes are not loading content
Event tickets not displaying
I’m getting some warnings and notices all over my website. What’s wrong?
“License key is not valid” error
Number of sold tickets does not match the number in the Check-in app
Tickera sessions not deleted automatically after finished order
Stripe Error
Checkinera Login Error
413 Request Entity Too Large
Error on Payment Page
Missing Ticket Types and Discount Codes menu items and different options in Settings menu
Can’t Install/Re-install Tickera Pages
Missing Payment Gateways and Option to Add New Ticket Template
Error when trying to download tickets
Menu disappears when Tickera is activated
Order Status is Received after successful payment
2. FAQ
Where do I actually add my real Terms & Conditions content?
Set available ticket sale dates
How can I sell some perks as additions to the tickets?
Display attendee custom forms
How to change attendee name without canceling the WooCommerce order?
Loading seating chart automatically (without Pick your seats button)
Supported Barcode types
I need to add an upload field in the check-out form
One event that spans across multiple dates
How can I add a button to empty the cart at once?
Buy two tickets for the price of one
Can I create more than one floor or level in seating arrangements?
Is it possible to use Tickera plugin or WordPress.com instead of WordPress.org?
How can I disable attendee fields?
Is it possible to add/label a row to the sections of seats?
Do customers need to print their tickets?
Does Tickera require WooCommerce?
No option for quantity selector
How to assign multiple ticket types to the same seat?
Set available date and time for ticket check-in
How can I print ticket from the back end?
Can I duplicate seating chart?
Can I have more than one buyer form
Creating Multiple Prices Per Ticket Type
How can I use custom templates for single event page and event archive page?
Set Reserved Seats In Seating Chart
How can I set up different fee based on the payment gateway customer used?
How can my customers access all of their previous orders?
How can I add additional fields to checkout form?
How to add Event Creator Role
How to create odd/even numbers for seats in Seating Charts automatically?
How to limit the number of available check-ins?
How to create a free event?
Create tickets manually
Does Tickera support recurring events?
How can I set limit of the available tickets on per event basis?
Emails Are Not Being Delivered or Ending up in Spam
Importing Seating Charts from the staging site
How To Send Confirmation E-Mail To Event Owner
How can I order events displayed on the event archive page?
Can I have different fee based on which payment gateway customer selects on the checkout?
How can I use ticket fees when running Tickera via Bridge for WooCommerce?
I am using multilingual website and all the content is translated except Tickera
Can I use payment gateways supported by WooCommerce?
Creating and Managing Events and Tickets on the Front End
How to translate Tickera plugin?
Barcode vs. QR Code – Which One Should I Use?
Is Stripe integration in Tickera SCA compliant?
Ticket is downloaded as PDF but is blank when opened
Wrong Ticket Code message when scanning barcode of the valid ticket
REST API error in WordPress’ Site Health check
I am unable to activate my license
Where do I actually add my real Terms & Conditions content?
Set available ticket sale dates
How can I sell some perks as additions to the tickets?
Payment failed but ticket generated
I have activated add-ons but can’t see them within Tickera menu
Display attendee custom forms
How to change attendee name without canceling the WooCommerce order?
Loading seating chart automatically (without Pick your seats button)
How to delete old data from WordPress database?
How do I force customers to use the seating chart and buy tickets with seats?
Supported Barcode types
Updated the Seating chart plugin, the shortcode no longer creates a button to click on
I need to add an upload field in the check-out form
One event that spans across multiple dates
How can I add a button to empty the cart at once?
Checkinera app not loading all the attendees
The order status is Processing. Will the order ever hit “Completed” status?
Buy two tickets for the price of one
Can I create more than one floor or level in seating arrangements?
Twilio not sending messages
“The link you followed has expired.” message appears while installing the plugin
Is it possible to use Tickera plugin or WordPress.com instead of WordPress.org?
Is it possible to add/label a row to the sections of seats?
Do customers need to print their tickets?
Does Tickera require WooCommerce?
I am unable to uncheck Free Orders payment gateway
No option for quantity selector
Dashboard takes too long to load or won’t load at all
How to assign multiple ticket types to the same seat?
Set available date and time for ticket check-in
How can I print ticket from the back end?
Can I duplicate seating chart?
Can I have more than one buyer form
Creating Multiple Prices Per Ticket Type
How can I use custom templates for single event page and event archive page?
Set Reserved Seats In Seating Chart
How can I set up different fee based on the payment gateway customer used?
How can my customers access all of their previous orders?
How can I add additional fields to checkout form?
How to add Event Creator Role
How to create odd/even numbers for seats in Seating Charts automatically?
How to limit the number of available check-ins?
How to create a free event?
Create tickets manually
Does Tickera support recurring events?
How can I set limit of the available tickets on per event basis?
Emails Are Not Being Delivered or Ending up in Spam
Importing Seating Charts from the staging site
How To Send Confirmation E-Mail To Event Owner
Troubleshooting
Server Error 500 (Parse Error) when trying to access Ticket Templates
Download URL not clickable in the email content
Order confirmation or order details page returns 404
Tickera integration with AffiliateWP add-on is not working
Error – Wrong Ticket Code
How to enable attendee fields
Custom forms are not showing up on the checkout
Can’t upload .zip file containing plugin to my website
Letters not displaying or look corrupted on the ticket template
Shortcodes are not loading content
Event tickets not displaying
I’m getting some warnings and notices all over my website. What’s wrong?
“License key is not valid” error
Number of sold tickets does not match the number in the Check-in app
How can I order events displayed on the event archive page?
Can I have different fee based on which payment gateway customer selects on the checkout?
How can I use ticket fees when running Tickera via Bridge for WooCommerce?
I am using multilingual website and all the content is translated except Tickera
Tickera sessions not deleted automatically after finished order
Stripe Error
Can I use payment gateways supported by WooCommerce?
Creating and Managing Events and Tickets on the Front End
Checkinera Login Error
413 Request Entity Too Large
Error on Payment Page
Missing Ticket Types and Discount Codes menu items and different options in Settings menu
Can’t Install/Re-install Tickera Pages
Missing Payment Gateways and Option to Add New Ticket Template
Error when trying to download tickets
How to translate Tickera plugin?
Menu disappears when Tickera is activated
Order Status is Received after successful payment
FAQ
Barcode vs. QR Code – Which One Should I Use?
Is Stripe integration in Tickera SCA compliant?
Updated the Seating chart plugin, the shortcode no longer creates a button to click on
In this case, try to deactivate and activate Seating Chart add-on.
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