There is no option to renew the license

If you open your Tickera account, go to the Licenses area, and notice that a particular license shows no renew button — don’t panic. It’s not a bug, the licence isn’t broken, and your access hasn’t been revoked. It just means that licence isn’t yet eligible for renewal. There’s a short window during which renewal opens; outside that window, the button isn’t shown.

How the renewal window works

Tickera licences (Standard and Bundle, the annual ones) can only be renewed once they’re getting close to expiry — that’s when we open the renewal option in your account and start sending reminder emails. The timeline:

• 30 days before expiry — first renewal reminder email, with a direct renewal link. The “Renew” button appears in your account’s Licenses area.
• 7 days before expiry — second reminder, in case the first was missed.
• 2 days before expiry — third reminder, getting urgent.
• 1 day before expiry — final reminder.
• After expiry — the renewal option closes, the licence is fully expired, and you’d need to purchase a fresh licence at full price from the pricing page.

Lifetime licences don’t follow this timeline because they never expire — they don’t have a “renew” button by design.

Why we don’t show a permanent “Renew now” button

A licence that’s still 8 months away from expiring doesn’t need renewing — extending it now would just bump out an already-distant expiry date. Showing renewal options only when expiry is imminent keeps the account UI clean and means buyers aren’t pestered to pay for time they already have.

If you specifically want to extend a licence that isn’t yet within the renewal window (rare — usually only relevant for organizations doing fiscal-year billing alignment), get in touch and we can sort it out manually.

How the renewal itself works

Once the renewal window opens, the process is:

1. Click the renewal link in the reminder email, or log into your Tickera account → Licenses → click Renew next to the relevant licence.
2. Confirm payment method.
3. Renewal completes; your licence’s expiry date is extended for another year from the original expiry date (not from today’s date — so renewing early doesn’t cost you any days).
4. You stay current on updates, support, and check-in apps for another full year.

If you have auto-renewal enabled on the subscription, you don’t have to click anything — Tickera will charge the payment method on file when the renewal window opens, and you’ll get a receipt.

Tip: consider Lifetime to avoid renewal cycles entirely

If you’ve already renewed once or twice and expect to keep using Tickera for several more years, the Lifetime licence usually pays back inside the second or third year. One payment, every update forever, every add-on (including Checkinera), no renewal window to worry about.

If the renewal link doesn’t work

Reset your password first on the account login page in case the issue is just a stale session, then try again. If the renewal still doesn’t go through, contact us with your licence key and we’ll renew it manually on our side.

Related questions

• Membership, license usage and upgrade
• What happens when my license expires?
• Navigating your Tickera account