Customer Connect — an add-on for the Tickera plugin

Email the right attendees,
with the right message.

Customer Connect pipes your Tickera ticket data into Customer.io so you can segment by ticket type, event, and other purchase data — then trigger automated emails that actually match what each attendee bought. First-time buyer? Send the welcome. VIP? Send the upgrade. Past customer? Bring them back.

Auto-sync every Tickera buyer + their purchase metadata to Customer.io
Segment by ticket data — event, ticket type, custom purchase data
Trigger Customer.io campaigns the moment a ticket sale lands
Use Customer.io’s automation tools to send the right email at the right time

Or get Bundle — $199/yr

Included in Bundle & Lifetime

What gets synced

Six ways to slice
your attendee list.

Every buyer, auto-synced

The moment a ticket sells, the buyer (name, email, plus every piece of purchase metadata) lands in Customer.io. No CSV imports, no manual list-building.

Segment by ticket type

VIP, Early Bird, General. Each ticket type becomes a segment in Customer.io — mail VIPs about the lounge, mail GA about doors-open.

Segment by event

Targeting buyers from last year’s festival to promote this year’s? One filter. Each event is a discrete attribute on the customer record.

Custom-form data syncs too

If you use Custom Forms, every answer (t-shirt size, dietary, accessibility, “how did you hear about us”) becomes a customer attribute you can segment on.

Behavioral triggers

Use ticket-purchase events as triggers for your Customer.io workflows — whatever campaigns Customer.io supports become available to your event data.

Segment by ticket data

The fields you choose to sync become attributes in Customer.io — segment and target audiences based on ticket type, event, or anything else you sync.

01 · The integration screen

Connect once. Sync forever.

Open the Customer Connect settings in your WordPress admin and connect your Customer.io account. Once connected, Tickera ticket sales flow into Customer.io automatically, ready for use in your campaigns and workflows.

Connect your Customer.io account — one-time setup
Buyers and purchase data flow into Customer.io automatically
Segment and target audiences based on the ticket data you sync

Customer Connect settings screen in the Tickera admin — Customer.io API credentials and field mapping

How it works

From a ticket sale
to the right email, automatically.

01

Connect

Link your Customer.io account.

Grab your credentials from Customer.io and connect them in the Customer Connect settings in your Tickera admin. Quick one-time setup.

02

Sync

Buyers flow in.

From that moment on, every Tickera ticket sale syncs the buyer and the purchase data you’ve chosen to Customer.io.

03

Send

Build campaigns in Customer.io.

Open Customer.io and build a campaign — segment by ticket data, automate the workflow, hit publish. The right email goes to the right attendee at the right time.

Common questions

Things people ask
before connecting Customer.io.

Do I need a Customer.io account?

Yes — this add-on is the bridge between Tickera and Customer.io. Customer.io has its own pricing (starts free for small lists, scales with subscribers). Sign up at customer.io, grab your API credentials, paste them into the Tickera admin. That’s it.

What if I use Mailchimp or ConvertKit instead?

Customer Connect is the dedicated Customer.io bridge. For Mailchimp, Tickera ships a separate Mailchimp Newsletter add-on. Other platforms can typically be integrated using Tickera’s hooks or a service like Zapier.

What customer fields get synced?

You map which Tickera attributes get pushed — ticket fields plus any fields defined via Custom Forms. Sync only what you’ll actually use in Customer.io.

What gets synced?

Ticket-purchase data flows from Tickera into Customer.io in real time as orders are placed. You pick which attributes to sync — ticket fields and any Custom Forms fields you’ve set up.

What about data privacy?

Only the ticket and purchase data you choose to sync ends up in Customer.io. When a customer requests deletion, you’ll need to handle both sides — remove the record in WordPress and use Customer.io’s tools to delete the synced copy.

What versions of Tickera does this work with?

Tickera 3.2.1.4 and up. Update first if your install is behind — updates are free for the life of your license.

Right attendee.
Right message. Right moment.

$29 a year. Unlimited syncs, unlimited segments, your Customer.io workflows. 0% per-ticket commission, like every Tickera add-on. Or free with the Bundle.