E-mail

E-mail

The E-mail tab in Tickera Settings controls how email notifications related to tickets are handled. This is where Tickera manages the content that gets sent to ticket buyers and attendees.

When Tickera is running with Bridge for WooCommerce, both systems participate in sending emails:

• WooCommerce sends buyer emails, because WooCommerce manages orders and checkout.
• Tickera sends attendee emails, because Tickera manages attendees and ticket records.

Tickera automatically adapts based on the presence of WooCommerce — no extra setup is required.

Buyer emails

With WooCommerce active, buyer emails are generated and sent by WooCommerce. Tickera does not replace WooCommerce’s email template and does not control formatting, headers, or layout.

Tickera simply appends additional content to the end of WooCommerce’s email.

You can add any custom text in Tickera’s Email Settings, and Tickera will append that text to the buyer email WooCommerce sends. Within that appended content, Tickera supports TICKETS_TABLE placeholder. This placeholder generates a table listing all tickets purchased in the WooCommerce order.

You can wrap the placeholder with any text you like, for example:

To download your tickets, use the table below:
TICKETS_TABLE

or

Your tickets are ready:
TICKETS_TABLE

Everything else in the buyer email — payment confirmation, order summary, branding — comes from WooCommerce.

For more advanced customisation of the tickets table content, see the Tickera guide here.
And if you’d like to add event title and date into the WooCommerce table of purchased items (which appears in the same email), there’s a solution here.

Attendee emails

Attendee emails are identical to standalone Tickera:

• Tickera generates and sends the emails directly to attendees.
• All Tickera placeholders are available.
• Each attendee receives their own ticket and any additional information you include.

WooCommerce does not influence attendee emails.

What remains the same

• Email configuration for Tickera is still located under Tickera -> Settings -> Email.
• Tickera continues to generate tickets and send attendee emails.
• Your email content and placeholders for attendee emails remain unchanged.

What changes with Bridge for WooCommerce

• Buyer emails are controlled and sent by WooCommerce.
• Tickera only appends its email content to WooCommerce’s email.
• The only available Tickera placeholder for buyer emails is TICKETS_TABLE

Tickera does not alter WooCommerce’s email design or formatting.

Troubleshooting email delivery

If buyer emails are failing to deliver, always start with WooCommerce:

• Go to WooCommerce -> Orders and verify the order status. Buyer emails are triggered by certain order statuses (e.g., Completed).
• Check WooCommerce email settings:
• Go to WooCommerce -> Settings -> Emails
• Ensure that emails for the relevant order status are enabled.
• Confirm that the "Recipient(s)" field contains a valid email address (for admin-emails).
• Ensure your server is capable of sending transactional emails (e.g., use an SMTP plugin).

For further troubleshooting steps refer to WooCommerce’s official email FAQ here.

Remember: Tickera cannot append ticket data if WooCommerce never sends the base email. Ensure that WooCommerce is properly triggering emails.