Handling the number of available tickets

Handling the number of available tickets

When using the Seating Charts add-on, ticket availability is being handled differently from standard Tickera behavior.
In a regular setup (without Seating Charts), you would simply set the quantity for each ticket type — and that number would define how many tickets can be sold. With Seating Charts, however, that logic changes depending on whether the ticket type is assigned to seats or standing areas.

Standing areas

For standing areas, the quantity value in the ticket type settings still controls how many tickets can be sold — just like in standard Tickera behavior.

However, when that quantity is reached (that is, when all tickets for that ticket type have been sold), the standing area will automatically change color to the one defined in Seating Charts -> Settings -> Reserved Seat Color.

This visual change indicates that the standing area is sold out, and it will also become unclickable on the seating chart.
From that point on, no additional tickets can be purchased for that area — the behavior is identical to how individual seats turn unavailable once purchased.

This mechanism ensures that your customers always see accurate, real-time ticket availability for both seated and standing areas.

Assigned seats

When dealing with assigned seats, the quantity field in the ticket type settings no longer controls availability.

In this case, the number of seats directly determines the number of tickets available for purchase.
Each seat counts as one available ticket. As tickets are purchased, those specific seats become unavailable for others.

In other words, the seating chart itself defines availability, not the number entered in the quantity field.

Tables and grouped seating

The same principle applies to tables or any grouped seating arrangements. Each seat within a table must be assigned to a ticket type in order for customers to purchase it. If a table has 10 seats, and each seat links to the same ticket type, then that ticket type effectively has 10 available tickets regardless of its quantity value in the ticket type settings.

Keeping track of ticket availability and sales stats

If you are using add-ons or custom solutions that rely on the quantity field to calculate sales progress (for example, ticket selling stats add-on found here)  you should still enter a quantity value even for ticket types that will be used with assigned seating.

In this case, make sure that the quantity number matches the total number of seats assigned to that ticket type.
This ensures that your reports and sale stats, display accurate information, even though the seating chart itself controls ticket availability.

Pro tip

When designing your seating chart, keep an eye on how many seats you’re creating and which ticket types they’re assigned to.
The total number of seats assigned to a ticket type represents the true availability of that ticket type — not the number entered in the quantity field.

• Ticket types for standing areas -> use quantity to define availability.
• Ticket types for assigned seats or tables -> define availability by the number of created seats.
• Check if quantity value entered in your ticket type settings matches the number of available seats. This is especially useful if you’re using any ticket stats or reporting add-ons.