Resend email to attendees

Resend email to attendees

Sometimes you need to resend order-completed emails after the original message has already gone out. Maybe the event date changed, you redesigned the ticket layout, or an attendee simply lost the email. To make this easy, we created an unofficial add-on that lets you resend these emails directly from Tickera’s settings.

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After installing and activating the add-on, go to Tickera Settings -> Email where all the rest of the email settings live. You’ll see a new section labeled Resend Buyers/Attendees Order Completed E-Mail.

Usage

After installing and activating the add-on, go to Tickera Settings -> Email. You’ll see a new section labeled Resend Buyers/Attendees Order Completed E-Mail.

This area lets you choose exactly who should receive the message and what the email should look like. Start by selecting the event you want to target. The dropdown shows all existing events, so you can resend emails for any event individually.

Below that, choose whether you want to send the email to buyers or to attendees. Buyers receive the message at the address used during checkout. Attendees receive it at the email address attached to their individual ticket, which is useful if someone purchased multiple tickets for different people.

You can set the From name and From email address before sending the message. These values appear as the sender in the recipient’s inbox, so this is a good place to add a recognizable name or an event-specific reply address.

Next, type in your email subject. You have full control over the wording, so you can add context such as "Updated Event Information" or "Your Ticket is Here!"

The large text editor below the subject field is where you write the body of the email. You can enter any text you like, embed media using the WordPress editor, and use the placeholders listed beneath the editor. These placeholders automatically pull information from the event and order, such as: EVENT_NAME, EVENT_LOCATION, EVENT_DATE, EVENT_TABLE, etc.

Once you’re happy with the content, click Send Email. The add-on will send your message to every buyer or attendee for the selected event, depending on your chosen option.

If you’re resending emails because some recipients didn’t receive the original message, you may be dealing with an email deliverability issue rather than a content or timing problem. If that’s the case, you can learn how to tackle these issues in our guide on improving email deliverability in WordPress.

This add-on is not part of the official Tickera plugin, but it provides a straightforward way to resend updated tickets or event information whenever you need.