Orders

The orders section is used for viewing and managing orders. Orders are created when a customer completes the checkout process. When you start taking orders the order management section will begin to fill up. Each order column displays useful details:

Orders table

 

  1. Using these options you may filter your orders based on whether they are Paid, Received (but payment not completed) or Trash (for automatically deleted orders). By default, the table shows all of the orders.
  2. Order ID - Each order is given a unique Order ID
  3. Status - Shows whether the order is Paid, Received or marked as Fraud
  4. Order Date - shows the date and time when the order was made
  5. Customer - Name of the ticket buyer
  6. Ticket(s) - Tickets that have been purchased through the particular order
  7. Gateway - Shows which payment gateway was used for the order
  8. Discount - Shows whether the discount code is used or not and if it is used, it shows the discount code and the discounted amount
  9. Total  - Shows total amount paid for ticket(s)
  10. Edit | Trash - For editing or deleting an order

Editing the order

When you click on Edit below a particular order, a new page will load where you will be able to view all of the order details and change most of the entries.

Order details

  1. Order ID  - Each order is given a unique Order ID
  2. Order Link - You may use this link to access order details page
  3. Status - From this dropdown menu you can manually set the order status to: Order Received, Order Paid, Order Fraud or Trash. Please note that the changes are instant thus there is no need to click on Save Changes button.
  4. Order Date - date and time of the order
  5. Customer - buyer's first and last name (editable)
  6. Customer E-mail -  an email address to which the download links for ticket(s) were sent (editable)
  7. Ticket(s) - All information about tickets and their owners: ID, Event Name, Ticket Type, First Name (editable), Last Name (editable), Owner E-mail (editable), Ticket Code
  8. Payment information - Gateway used, discount (if used), subtotal, fees, tax and total price paid for the order.

 

Note: if you have used Custom Forms add-on to create a custom checkout form, all the data collected through that form will also be displayed and editable on this page.

 

Lastly, if you have edited any of the editable fields don't forget to hit Save Changes.

 


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