Orders

Orders

Understanding the Orders section

The Orders area in Tickera is where you can view and manage all customer orders created during the checkout process. Every time a customer successfully completes a purchase, a new order appears here. Once you start selling tickets, this section will gradually fill up with valuable order data.

The orders table displays an overview of all orders, giving you quick access to essential information such as payment status, customer details, total amount, and more.

Order table overview

Each order in the table includes several columns containing important details:

1. Filtering your orders

   At the top of the page, you can filter orders based on their current status:

   • Paid – Orders successfully processed and paid in full.

   • Received – Orders received but not yet paid (for example, pending payment or incomplete checkout).

   • Trash – Automatically deleted or manually removed orders.

   By default, all orders are displayed together. Use these filters to quickly locate the type of order you need to review.

2. Order ID - Every order receives a unique identification number.
3. Status - Indicates whether the order is Paid, Received, Cancelled, Refunded or marked as Fraud.
4. Order Date - The date and time when the order was placed.
5. Customer - The full name of the ticket buyer.
6. Ticket(s) - Displays the tickets purchased within that order.
7. Gateway - The payment gateway used for the transaction.
8. Discount - Shows whether a discount code was applied, and if so, displays the code and the discounted amount.
9. Total  - The total amount paid for all tickets in that order.
10. Edit | Trash - Quick actions for editing or deleting an order.

Editing an order

Clicking Edit under any order opens a detailed view where you can see all the order information and modify certain fields.

1. Order ID  - The unique identifier assigned to the order.
2. Order Link - A direct link to the order details page (useful for quick access or sharing with your support team).
3. Status - A dropdown menu where you can manually change the order status to Order Received, Order Paid, Order Fraud, or Trash. Changes take effect immediately, so there’s no need to click “Save” afterward.
4. Order Date - Displays the original date and time the order was created.
5. Customer - Editable fields for the buyer’s first and last name.
6. Customer E-mail - The email address to which the ticket download links were sent. This field is editable if the customer’s email needs to be corrected.
7. Ticket(s) - A section showing details about each purchased ticket, including:
   • Ticket ID
   • Event name
   • Ticket type
   • First name (editable)
   • Last name (editable)
   • Owner email (editable)
   • Ticket code
8. Payment information - Displays which payment gateway was used, any discounts applied, subtotal, fees, tax, and the total amount paid.

If you have used Custom Forms add-on to create a custom checkout form, all the data collected through that form will also be displayed and editable on this page.

When you finish making changes, don’t forget to click Save Changes at the bottom of the page.

Note:

If your site is running the Bridge for WooCommerce add-on, the Orders area in Tickera will not be accessible. This is intentional.
When Tickera operates alongside WooCommerce, tickets are sold as WooCommerce products, and WooCommerce handles the entire checkout and order management process.
In that case, all order details will be available under WooCommerce -> Orders, rather than in Tickera’s native Orders section.