Membership, License usage and Upgrade

Membership, License usage and Upgrade

Can I use the Tickera with only one license on different websites?

Yes, you can. Once you purchase any Tickera license, you can install and use Tickera on any number of websites using the same license key. There are no domain or site limits on license usage.

Can I upgrade my membership from Standard to Bundle or Bundle to Lifetime

Yes. Upgrading your license is simple and fully automated.

To upgrade your license, go to the Tickera pricing page and click the Buy Now button under the plan you want to upgrade to. In the popup window, click on Renewing or upgrading? Enter license key and enter your existing license key.

The system will automatically calculate a prorated upgrade price based on how much time has passed since your original purchase. The sooner you decide to upgrade, the lower the amount you’ll need to pay. Once the prorated price is calculated, you can proceed with checkout as usual.

No manual approval is required and your license will be upgraded immediately after successful payment.

Can I upgrade from Free version to any of the paid licenses?

Yes. At any point, you can move from the free version of Tickera to a premium license.

After purchasing a paid license, log in to your Tickera account and download the premium version of the plugin (and any add-ons you plan to use). Then:

1. Deactivate and delete the free version of Tickera from your website
2. Install and activate the premium version

This step is important. If the free version remains installed, it will block access to premium features.

All of your data – events, tickets, orders, attendees, settings – will remain exactly as it is. Tickera stores all data in the database, so uninstalling and reinstalling the plugin does not affect your content.

Do I need to renew my membership?

Standard and Bundle licenses are valid for one year and renew automatically through an active subscription.

You will receive reminder emails before the renewal happens.

If you decide to cancel your subscription, your license will continue working until it expires — but you will lose the ability to renew at a discounted price. Once expired, you will need to purchase a new license at full price if you want to continue receiving updates, support, and access to check-in apps.

An active license is required for:

• Plugin and add-on updates
• Premium support
• Access to Check-in apps (including Checkinera)

The Lifetime license does not require renewal and remains valid forever.

Do I get upgrades for the plugin, apps and add-ons?

Yes. As long as your license is active, you receive free updates for Tickera, its apps, and all included add-ons.

Do I get access to add-ons?

Add-on access depends on the license type:

• Free version & Standard license – do not include add-ons
• Bundle license – includes all add-ons except Checkinera
• Lifetime license – includes all add-ons, including Checkinera

You can also purchase individual add-ons separately. All add-ons work with any version of Tickera, including the free one.

Do you offer support if I need help?

Yes. Our support team is available to help you with any Tickera-related questions or issues.

Where do I find Terms and Conditions and Refund policy?

You can review our terms and refund policy on the Terms & Conditions page.