Custom mobile zoom level for seating charts

Custom mobile zoom level for seating charts

By default, seating charts in Tickera use a predefined zoom behavior on mobile devices. In most cases this works well, but depending on the seating layout, density, and screen size, you may want more control over how the chart is displayed when viewed on smaller screens.

This solution adds that control.

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With this small add-on installed, you can define custom zoom levels for specific mobile screen widths directly from the Tickera settings area.

What this solution does

Once the add-on is installed and activated, a new section called Mobile Zoom Level will appear in Tickera -> Settings -> Seating Charts

This allows you to:

• Define mobile screen width breakpoints (in pixels)
• Set a custom zoom scale percentage for each breakpoint
• Add as many breakpoints you want or need

The zoom level will automatically apply when a visitor’s screen width matches the defined values.

How to configure mobile zoom levels

After activation:

1. Go to Tickera -> Settings -> Seating Charts.
2. Scroll to the Mobile Zoom Level section.
3. Click the plus icon to add a new breakpoint.
4. Enter:
   • Width (screen width in pixels)
   • Scale (zoom percentage)
5. Save changes.

You can define multiple width/scale combinations. For example:

• 640px -> 30%
• 320px -> 10%

Tickera will apply the matching zoom level based on the visitor’s screen width.

When to use this solution

This solution is ideal if:

• Customers report that the seating map is too small on mobile.
• The chart appears too zoomed in and requires excessive panning.
• You are working with very large or very detailed seating layouts.
• You want precise control over the mobile seating experience.

If your current seating display works well across devices, this add-on is not required.

One more thing...

If you're fine-tuning mobile seating behavior, you may also want to review some of the related settings already available under Tickera -> Settings -> Seating Charts.

For example, the Disable Zoom option controls whether pinch-to-zoom applies to the entire page or only to the seating chart area. This add-on does not replace that option but gives you additional control over the initial zoom level on mobile breakpoints.

If you’re working with very detailed or complex venue layouts, we also recommend reviewing our guide on Creating large and elaborate seating chart layouts.

Carefully structuring large seating maps can significantly improve both desktop and mobile usability. And when combined with custom mobile zoom levels, it gives you much better control over the overall experience.