Attendees & Tickets
The Attendees & Tickets screen is Tickera’s operational dashboard — every ticket that’s been sold, every attendee tied to a ticket, current check-in status, payment status, plus links to each related order. This is where you go to find a single attendee, resend a ticket email, manually mark a check-in, troubleshoot a payment, or export a list to spreadsheet via the CSV Export add-on.
Overview
The Attendees & Tickets section gives you a complete overview of everyone who has purchased tickets for your events. This page helps you keep track of attendees, their tickets, and check-in activity, all in one convenient table.
You can filter the list by event, date, or order status to quickly find specific attendees or tickets. Whether you’re managing a small workshop or a multi-day festival, this section provides all the key information you need about your guests.
Attendees & Tickets table
- Attendee – Displays the attendee’s first and last name.
- Ticket Code – Each ticket has a unique alphanumeric code that identifies it.
- Ticket Type – Shows which ticket type the attendee owns (for example, Standard, VIP, or Early Bird).
- Event – Indicates the event associated with the attendee’s ticket.
- Order – Displays the order number. Clicking the order number opens the order details page for that attendee.
- Order status – Shows the current status of the order (Paid, Received, or Fraud). This helps quickly verify whether an attendee’s ticket is valid for check-in.
- Ticket – Provides two options:
• View – Opens a PDF preview of the attendee’s ticket.
• Download – Downloads the ticket as a PDF file. - Check-ins – Displays the number of successful and failed check-ins for each attendee. Clicking on this value opens a detailed page showing the exact times and results of each check-in.
Check-in details
This page allows you to take direct action on individual tickets.
- Manual check-in – You can manually check in an attendee using the selected API key. This is useful when processing guests at the entrance or when a check-in device is unavailable.
- Delete check-in – If needed, you can delete an existing check-in record. This makes the ticket eligible for another check-in, which can be helpful for re-entry situations or correcting mistakes.
Related questions
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