Check-in Notifications

Check-in Notifications

The Check-in Notifications add-on lets you automatically send an email to every attendee the moment they check in their ticket. This is ideal when you want to welcome guests, send event instructions (Wi-Fi info, map link, agenda, etc.).

Once installed and activated, a new section appears in Tickera Settings -> Email, dedicated to Check-in Notifications. Each time a ticket is checked in through any Checkinera app (iOS, Android, or Web via the Checkinera plugin), Tickera triggers the email based on your configuration.

Available options

Inside the Check-in Notifications area, you’ll find everything needed to customize the outgoing message:

1. Mail subject - Set the subject line that will appear in the attendee’s inbox.
2. From name - This is the “sender name” shown in the email client. You can enter your event name, brand name, or venue name.
3. From email address - The email address that appears as the sender. Use a domain-based email (for example info@yourdomain.com) for best deliverability.
4. Check-in notification text - Here you write your message content. You can include dynamic placeholders to personalize it automatically:
   • (OWNER_NAME)
   • (EVENT)
   • (TICKET TYPE)
   • For example:
     Hello (OWNER_NAME), welcome to (EVENT)! Your ticket type is (TICKET TYPE).
5. Send check-in notification to owner - Enables sending notification email to the attendee email address.
6. Send check-in notification to buyer - Enables sending email notification to the buyer email address.

Good to know

• Emails are sent only when a ticket is successfully checked in (not for failed scans or multiple check-ins unless the ticket type allows it).
• Notifications work regardless of whether Tickera runs as a standalone or with Bridge for WooCommerce.
• If you want to display a QR code directly inside order confirmation emails instead of forcing attendees to open PDFs, see this solution.