Adding A Staff Member

A staff member in Tickera is a WordPress user with the right capabilities to manage events, ticket types, attendees and check-ins — but without full WordPress administrator access. Useful when you want venue staff, gate managers, or event coordinators to handle their own events without giving them the keys to the whole WordPress site. This guide walks through creating a staff user and assigning the right Tickera role.

In WordPress, user roles define what each user can do. Every role – from Administrator to Editor or Subscriber – comes with its own set of permissions, known as capabilities. For example, Administrators can manage everything, while Editors can handle content, and Contributors can write but not publish.

Tickera adds one more role to that lineup: the Staff role.

This role is designed for people who help you run events  the ones checking tickets at the entrance, assisting attendees, or managing front-desk tasks. Staff users have access to only two parts of Tickera: Attendees & Tickets and Barcode Reader.

This keeps their workspace simple, focused, and secure – just what you want when the doors open and things get busy.

How to add a staff member

Adding a staff member is straightforward and works just like adding any other WordPress user.

From your WordPress dashboard, hover over the Users menu and click Add New.

This will open a page where you can enter all the necessary details and assign the Staff role.

1. Username – The username your staff member will use to log in.
2. E-mail – Their valid email address.
3. First Name (optional) – Optional, but helpful for identifying users.
4. Last Name (optional) – Optional as well.
5. Website (optional) – Can be left empty.
6. Password – Either click Show Password to set one manually or let WordPress auto-generate it. If you don’t define one, WordPress will send a randomly generated password to the new user by email once they’re added.
7. Role – From the dropdown menu, choose Staff.
8. Add New User – Click this button to create the user and assign their role.

Once created, your new staff member will see only the Attendees & Tickets and Barcode Reader sections within Tickera. They can immediately begin checking tickets in — no risk of touching event settings or messing with your store.

Customizing user capabilities

Beyond the basic Staff role, Tickera comes with its own set of user capabilities that let you fine-tune exactly who can access what.

So if you ever want to expand or restrict a staff member’s access, you can do it by editing user capabilities.

The easiest way to manage this is through the User Role Editor plugin, available for free in the official WordPress plugin repository. It provides a simple interface where you can check or uncheck specific Tickera-related capabilities for any role, not just Staff.

This flexibility allows you to tailor Tickera’s permissions to perfectly fit your team’s workflow – whether you have one trusted staff member or a whole check-in crew with different responsibilities.

Conclusion

The Staff role gives your team a safe, focused environment for attendee management and ticket check-ins. And if you ever need finer control, Tickera’s built-in user capabilities – combined with the User Role Editor plugin – make it easy to customize access down to the smallest detail.

That way, everyone can do their job efficiently, without overstepping into areas they don’t need.

Related questions

• API Access (for check-in app credentials)
• Attendees and tickets
• Checkinera apps