General

General

The General settings tab is the most comprehensive part of Tickera’s configuration area. It covers a wide range of options that define how your entire ticketing system behaves — from store appearance and pricing rules to event behavior and checkout experience.

Most settings are self-explanatory and include helpful tooltips next to each field, checkbox, or dropdown menu. Still, we’ll go through every section step by step to make sure everything is clear.

To make things easier to navigate, this tab is divided into several logical sections, each focusing on a specific group of settings and how they affect your events and ticket sales.

Note: If you are using Bridge for WooCommerce, some options in the General tab — as well as the entire Payment Gateways tab — will not be available. This is because Bridge for WooCommerce delegates payment processing and checkout management to WooCommerce, making Tickera’s native settings for these features unnecessary.

Store Settings

1. Currency  - Select the main currency that will be used throughout your ticketing store. This must match the currency supported by your chosen payment gateway.
2. Currency Symbol - Enter the symbol that represents your selected currency (for example, $, €, or £). The symbol is for display purposes only and does not affect transactions.
3. Currency Position - Choose where the currency symbol appears in relation to the price (for example: $10, 10$, $ 10, or 10 $).
4. Price Format - Select the numeric format for displaying prices (such as 1,234.56 or 1.234,56) depending on your regional formatting preference.
5. Show Tax in Cart - Enable this option if you want taxes to be applied and shown during checkout.
6. Tax Rate - If taxes are enabled, enter the tax percentage here. For example, entering 10 applies a 10% tax rate to ticket purchases.
7. Prices inclusive of tax - Select Yes if you want ticket prices to include tax by default, or No if tax should be added on top of the base price.
8. Apply tax before fees - Choose whether tax should be calculated before applying additional fees. This is useful when your local regulations require tax to be charged on the base price only.
9. Tax Label - Input tax label (i.e. VAT, TVA, IVA, MwSt., etc.)
10. Global fees - If you have ticket fees that are always the same, you should use this option as it will be applied to all of your ticket types.

    - Use Global Fees - Enable or disable global fees across your entire store.

    - Global Fee Type - Select whether the global fee should be a Fixed amount or a Percentage of the ticket price.

    - Global Fee Scope - Choose the fee’s scope: Ticket – applies the fee to each individual ticket or Order – applies the fee once per total order.

    - Global Fee (value) - Set the amount or percentage value for the global fee. Enter only numeric values (no symbols).

11. Show Fees - Enable this option to display fee information in the cart. Disable it to hide fees if you don’t use them.
12. Fees Label - Enter a name for the fee, such as Service Fee or Booking Fee.
13. Force Login - Enable this option if customers must be logged in before purchasing their tickets. This is especially useful if you want users to view their past orders by using a shortcode.
14. Attendee Fields - This set of option will vary depending on whether attendee fields are enabled or not.

    - Show attendee fields - Choose whether to display attendee information fields during checkout. If disabled, all tickets purchased in one order will share the same name.

    - Show attendee first and last name - Enable to display first and last name fields for each attendee.

    - First name field required - Select Yes to make the first name mandatory during checkout.

    - Last name field required - Select Yes to make the last name mandatory during checkout.

    - Show attendee email field - Enable this to collect an email address for each attendee.

15. Email verification - When enabled, customers must verify their email address before completing checkout.
16. Show Discount Code - Enable or disable the discount code field on the cart page. If you don’t use discount codes, disabling this option will simplify the checkout form.
17. Skip payment page - Select Yes if you want to skip the payment gateway selection page entirely (for example, if you only use one gateway or sell free tickets).
18. Allow ticket check-out - When enabled, attendees can check out as well as check in. This feature is useful for keeping track of how many people are currently in the venue using the Checkinera app.

Pages

The Pages section manages all core Tickera pages that are automatically created when the plugin is first installed. These pages are essential for Tickera to function properly - they handle the entire ticket purchase flow, from cart to order confirmation.

If you ever need to reinstall or customize these pages, this is where you can do it.

1. Cart Page - This is where customers can review their cart contents, enter buyer details, and add ticket owner information. You can include this page in your site’s main navigation menu for quick access.
2. Payment Page - On this page, customers choose their preferred payment method. Important: Do not add this page to your menu manually. Tickera will automatically use it during checkout.
3. Payment Confirmation Page - Displayed after a successful payment, this page shows the payment status and a link to the order details page. Note: This page is also managed automatically by Tickera and should not be added to your navigation menu.
4. Order Details Page - Here, customers can check their order status and download their purchased tickets. Note: This page is used automatically and should not be linked directly in menus.
5. Use Virtual Process Payment Page - If you experience errors during payment processing, set this option to No and manually select a physical Process Payment page instead.
6. Use Virtual IPN (Instant Payment Notification) - Similar to the previous option, set this to No and select a physical IPN page if you encounter issues with payment gateway communication.
7. Re-Install Tickera Pages - This option reinstalls all default Tickera pages. Before using it, make sure that any existing Tickera pages are deleted (including those in the Trash). Once reinstalled, all pages will be recreated with their appropriate shortcodes.

If you prefer to create the pages yourself or have removed them accidentally, you can manually add them and insert the correct shortcodes:

Cart Page – [tc_cart]

Order Details Page – [tc_order_details]

Payment Page – [tc_payment]

Payment Confirmation Page – [tc_order_confirmation]

IPN Page - [tc_ipn]

Process Payment Page - [tc_process_payment]

Menu, Miscellaneous

1. Show Cart Menu - Enable this option if you want the Cart link to appear automatically in your site’s navigation menu. When enabled, Tickera adds a menu item that lets users quickly access their cart and review ticket purchases. Disable it if you prefer to manually create your own cart link or use a custom menu structure.
2. Order Details Pretty Links - Enable this option if you want order detail URLs to use clean, user-friendly permalinks instead of long query strings. This makes order pages look neater and improves shareability.
3. Show Events on the Front Page - When enabled, Tickera will display available events directly on your website’s front page. Disable it if you prefer to showcase events only on a dedicated events page or through blocks and shortcodes.
4. Multipage Ticket Template - Enable this setting if your ticket template uses multiple pages or contains content that needs to be split across pages when printing or generating PDFs.
5. Create and force new session path - This option resets and forces a new session path for Tickera data. It can help resolve issues with caching, cross-domain redirects, or when cart data is not being stored correctly.
6. Age confirmation checkbox - When enabled, an age confirmation checkbox appears during checkout, requiring customers to verify that they meet a minimum age requirement before completing their purchase. This is especially useful for events with age restrictions (e.g., 18+ or 21+).
7. EAN-13 code converter - If you're using EAN-13 barcode with Serial Ticket Codes add-on on your tickets it is suggested to enable this option.
8. Google Maps API key - If you're using Google Maps element on your ticket template, you will need to obtain Google Maps API Key from Google.
9. Hide tickets ineligible for check-in - Enable this setting to hide tickets that are not valid or have expired based on the order status.
10. Disable ticket download hash - When enabled, Tickera will stop generating unique hashes in ticket download URLs. This is generally not recommended unless you have download link issues.
11. Cancel Pending Orders - This option allows you to automatically cancel orders that remain in a “Pending” status beyond a defined period of time.
12. Cancel pending orders interval - Set the time interval after which pending orders should be canceled (for example, After 24 hours). Note: Some payment gateways, such as PayPal eCheck or Mollie, may take several working days to clear payments. In such cases, it’s best to leave this option disabled to avoid canceling valid orders before the payment is confirmed.
13. Return canceled orders in stock - When enabled, tickets from canceled orders will automatically be returned to stock, making them available for resale. This ensures that your ticket inventory remains accurate even after order cancellations.

Event Settings

The Event settings section of the General tab allows you to control how events and event categories are displayed and structured on your website. These settings define the URL structure of your event pages and whether certain event details, such as date, time, and location, are shown automatically.

1. Event Slug - The Event slug determines the URL structure used for your event pages. By default, it’s set to tc-events, meaning your event URLs will look something like https://yourdomain.com/tc-events/event-name/ You can change this slug to something more descriptive or SEO-friendly, such as events, concerts, or workshops.Note: After changing the slug, visit Settings -> Permalinks in WordPress and click Save Changes to refresh your site’s permalink structure.
2. Event Category Slug - The Event category slug defines the URL structure for your event category archive pages. By default, it’s tc-event-category, resulting in URLs like https://yourdomain.com/tc-event-category/conferences/ You can customize this to match your site’s tone and branding (for example, event-types or categories).
3. Display event date & time - Enable this option to automatically display the event’s date and time on its event page. Disable it if you prefer to display this information manually using Tickera shortcodes or Gutenberg blocks.
4. Display event location - When enabled, the event’s location will appear automatically on its event page. This setting is useful if you want all events to consistently display location data without manually adding it each time.

And that’s it for the General settings! Once you’ve configured everything here, your Tickera setup will be well on its way. The next step is to set up your payment gateway of choice so your ticketing store can start processing real orders.

If any of the options in this section feel confusing or you’re unsure about how something behaves, don’t worry — our support team is always happy to help. Just reach out, and we’ll do our best to walk you through every step until your events are up and running smoothly.